About the Role:

Grade Level (for internal use):

The team:

You will be part of the S&P Global Energy Customer Success team. Our team provides customer support and trainings in the Latin America region for asset valuation tools and cost estimation software for oil and gas assets. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

Responsibilities and Impact:

The support advisor plays a key-role in helping to secure renewals close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines the support advisor acts as a customer advocate and work with product management and commercial teams to address customer needs. The role requires regular client-facing meetings and on-site trainings.

Whats in it for you:

• Work with the latest technology in reservoir engineering production engineering and data science
• Utilize your petroleum industry experience and engineering skills across a wide variety of Upstream products and services
• Develop your skills for creation and delivery of trainings and high-level workflows.
• Opportunity to participate with product teams to enhance customer experience
• Collaborate with a diverse group of colleagues in a dynamic environment.

What Were Looking For:

• Bachelors degree in engineering or geosciences with 3-5 years experience in the E&P industry. Education on cost estimation or engineering experience is a plus.
• Formal education and/or combination of experience as an engineer or engineering / geo technician
• Previous experience working with data and applications in the exploration and production industry . Previous experience working with S&P Global Upstream or Engineering products is a bonus
• Excellent communication skills and ability to engage and network with business contacts.
• Empathy with user issues related to exploration strategy & geoscience workflows and an ability to articulate user problem to S&P colleagues to find solutions/responses.
• Familiarity with the LATAM region.
• Ability to work as an integral part of a diverse and geographically dispersed team.
• Willingness to travel for client visits and attend conferences.
• Excellent organizational time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
• Highly articulate with a very good command of English and Portuguese is essential. Fluency in Spanish is an advantage.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Unclear Seniority