Injury Management Administrator

Why Youll Love Working With Us

Some of the key benefits for the position and employment at Programmed include:

• Competitive pay: Attractive salary with an annual performance and remuneration review program.
• Work/life balance: Enjoy Hybrid working arrangements and flexible start/finish times to accommodate you

• Premium office location: Work from the 33rd floor of the award-winning Collins Square business precinct featuring stunning 360-degree views of Melbourne with access to an on-site food court supermarket chemist bars and a gym.

• Exclusive employee perks: Access discounts and benefits with over 600 retailers including Coles Woolworths BWS Dan Murphys The Good Guys JB Hi-Fi BCF SuperCheap Auto and many more!
• Invest in you: Were passionate about personal and professional growth offering access to certificates webinars mentorship and practical training to help you thrive in your career.
• Your well-being our priority: Generous paid parental leave and access to our Employee Assistance Program including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity

Programmed Group Services is seeking an Administration Assistant to join our dedicated Workers Compensation team based at our Collins Square office in Melbourne.

This full-time role is integral to supporting our Workers Compensation Operations Manager and Injury Management Advisors. Youll coordinate the exchange of data and documentation between stakeholders maintain injury and claim records in our systems and ensure compliance with legislative requirements.

Attention to detail strong organisational skills and a customer-focused mindset are key as you facilitate processes that help injured employees return to work safely and efficiently while also managing the administrative functions that keep our injury management operations running smoothly.

What makes this opportunity stand out is the strong career pathways available within Programmed. Starting in this role you can progress into areas such as payroll early intervention injury management and other specialist functions across the business. If youre looking for a role that opens doors to multiple career directions within Programmed this is the perfect starting point.

Key Responsibilities

• Coordinate online lodgment of workers compensation claims in line with legislative requirements.
• Maintain accurate injury and claim records within Programmeds database.
• Liaise with internal teams to ensure compliance with medical certificates and claims processes.
• Compile injury and claims data reports and assist with audits.
• Support Injury Management Advisors with booking appointments arranging transport and processing reimbursements.
• Facilitate payment of insurer invoices and medical accounts.

About You

To succeed in this role youll bring:

• Strong administrative skills and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet deadlines.
• Experience in claims management or workers compensation processes (highly regarded).
• Knowledge of relevant legislation and insurer systems (desirable).
• Experience working within the construction manufacturing or transport industries (desirable)

About Us

Programmed is a leading provider of staffing maintenance and facilities management services across a range of industries. Working with us means you will become part of the Programmed family: a company that encourages career development supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures gender age sexual orientation or abilities to apply.

To learn more about working with Programmed we encourage you to visit our website.