Client Account Administrator (3 Year Term)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Client Account Administrator (3 Year Term) will:
Maintain and update the CAPS database. Manage data track reports and perform year-end reconciliations within the internal CAPS system.
Verify premium rates for various benefits and process rate changes.
Collect reconcile & balance employer reports member payment via cheques EFT or credit/debit.
Learn the online credit card system to collect payments from members and setting up accounts and re-occurring billing.
Set up monitor and maintain Pre Authorized Payment (PAP) agreements.
Prepare correspondence to members and employers.
Prepare invoices/credit memos for discrepancies in remittances.
Respond promptly to high volumes of inquiries via phone and email offering guidance on coverage and eligibility.
Work closely with accounting and inform senior staff of arising issues.
Clarify information in insurance contracts and booklets. stakeholders.
Ensure secure handling of sensitive data.
Contribute to any other tasks or projects assigned.
To be successful as a Client Account Administrator (3 Year Term) you will need:
Education/skills acquired at secondary level or higher e.g. one year Community College Certificate.
At least 1-2 years of related work experience in a similar role.
Sound knowledge of Microsoft 365 proficient in Microsoft Word Excel Outlook and Teams
Excellent customer service skills ability to handle high-volume of calls and emails.
To demonstrate ability to learn and master new software and technology.
To directly responding to clients and their members inquiries & executing their instructions
The ability to maintain good public relations both within and outside the organization.
Excellent grammatical spelling and communication skills.
Superior data entry skills and strong mathematical and reconciliation skills.
Strong organizational skills the ability to prioritize and multi-task and the ability to manage time effectively.
Attention to detail and ability to meet strict deadlines.
To provide general information regarding benefits.
The ability to adhere to existing company policies and procedures.
The ability to use tact and discretion to maintain information in the strictest of confidence.
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
Competitive compensation
Established in 1958 Coughlin & Associates Ltd. provides services to some of Canadas most respected companies unions and public service organizations providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.
We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
