Account Manager

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture

The Role
Were looking for an entrepreneurial growth-focused Account Manager to be the face of OpenTable in Toronto overseeing a portfolio of restaurant partners throughout the region. Reporting to the Canada Manager of Accounts and part of our larger North American Growth Business you will manage the full OpenTable customer lifecycle driving engagement maximizing customer satisfaction and reducing churn.

As a trusted advisor youll build deep consultative relationships with our restaurant customers helping them integrate OpenTables suite of tools into their daily operations. Your goal is to ensure each restaurants success on our platform by understanding their unique needs delivering value through our features and add-on products and increasing their reservation inventory. Youll work both remotely and in-person using phone email webinars and other channels to connect train and resolve any issues.

Key Responsibilities

• Serve as the primary point of contact and a trusted advisor for Toronto-based restaurants managing their full customer journey with OpenTable.

• Drive engagement by demonstrating the value of OpenTables tools features and services to improve restaurant operations and increase availability.

• Proactively assess and address the unique business needs of each restaurant providing solutions that foster customer loyalty and reduce churn.

• Understand customer needs and identify sales opportunities to sell premium marketing tools

• Build and utilize data-driven presentations for ongoing business reviews

• Achieve company goals and sales objectives set quarterly.

• Conduct in-person and remote sessions to deliver training share best practices and resolve open issues.

• Collaborate with market counterparts to share insights leverage resources and optimize restaurant satisfaction.

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer actionable data driven insights

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

• Track and log all activities in Salesforce.

Experience and Skills Required

• Account Management & Customer Service: Proven experience in account management or a similar role within the restaurant/hospitality sector with strong customer service and consultative sales abilities.

• Restaurant Industry Knowledge: In-depth knowledge of restaurant operations including P&L and financial analysis with the ability to understand market trends and economic drivers that impact business opportunities.

• Relationship Building & Communication: Exceptional listening interpersonal and presentation skills; skilled at reframing customer perspectives and addressing objections effectively.

• Training & Public Speaking: Confident in delivering training sessions and speaking to groups fostering user engagement and knowledge of OpenTables solutions.

• Organizational Skills: Strong planning prioritization and time-management abilities comfortable in a fast-paced and adaptive work environment.

• Analytical Mindset: Data-driven approach to support business decisions; ability to analyze data and communicate insights.

• Technical Proficiency: Proficient with Google Suite; knowledge of Salesforce and Apple products is a plus.

• Adaptability & Resilience: Highly adaptable self-motivated and capable of working under pressure to meet goals.

• Preferred Qualifications: College degree and residency in Toronto; valid drivers license and reliable transportation (business travel expenses reimbursed).

What We Offer

• A chance to work with a market-leading technology company and be at the forefront of restaurant innovation.

• A collaborative supportive team environment that encourages growth and learning.

• Opportunities for professional development and career advancement.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. The range for this Canada located role is $80000 - $85000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO paid sick leave medical leave bereavement leave floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.