Visa Direct Network and Operations Client Service Manager

Visa Direct is a money movement solution that Visa provides to clients (issuers acquirers processors merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials bank account information or digital wallet addresses around the world.  Over the past years we have invested in establishing competitive payment rails and superior market readiness and we are now ready to focus aggressively on cross-border growth.

This role involves working closely with Account Management Product Compliance and Support teams to provide operational support for Clients of Visa Direct Cross Border (former Currencycloud) Visas recently acquired cloud-based embedded cross border moneymovement infrastructure solution.

The ideal candidate will possess a strong understanding of the payments landscape and technologies exceptional project management troubleshooting client support and a laser focus on quality ability to prioritize independently working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

Job Description and Responsibilities

• Provide technical client troubleshooting support and project management support to portfolio of 70 North America Accounts; effectively manage time & prioritize efforts towards strategic accounts; identify opportunities to service accounts at scale
• Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues including billing and invoicing processes and compliance-related activities
• Support monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risks
• Assist in coordination of contract renewals
• Provide ad hoc analysis as requested
• Coordinate offboarding processes with relevant internal teams
• Collaborate closely with Sales Product Business Development Billing Compliance and Support teams

This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• 2 years experience in business operations and technical sales support particularly in supporting clients technical issues/questions project management cross-functional global processes tools or other key analytics
• Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales Account Management Marketing Finance Product and Compliance organizations
• Exhibits strengths as a project manager customer success cross-functional navigator and technical sales/support with high financial acumen and analytical skills
• Comfortable communicating directly with clients
• Must be results-oriented organized able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution particularly in a growing matrixed organization
• Strong desire to win as a team pride of outcome mentality vs pride of ownership
• Knowledge and experience with Visa products FX and Global Payments seen as a plus
• Familiarity with Slack Salesforce Zendesk and/or MS Dynamics seen as a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Visa is looking to fill vacant position Visa Direct Network and Operations Client Service Manager.  The anticipated compensation range for this position is $105710 CAD to $155710 CAD which includes sales incentive payments/annual bonus. Visa has a comprehensive benefits package for which this position is eligible that includes Medical Dental Vision RRSP Employee Stock Purchase Program Life Insurance Paid Vacation and Wellness Programs. Visa uses artificial intelligence when assessing and selecting candidates.

Remote Work :

No

Employment Type :

Full-time