Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Specialist Customer Service
Divisão - Core Diagnostics Abbott
Location - Leça do Balio / Porto
MAIN PURPOSE OF THE ROLE
Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
Provides information when responding to complex customer inquiries regarding customer accounts and billing.
Typically requires in-depth knowledge of multiple products/services.
The support provided is not related to assistance with computer technology.
MAIN RESPONSIBILITIES
As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
Handles customer telephone queries aiming to clarify orient and direct detected problems toward a solution.
QUALIFICATIONS
Education
Associates Degree ( 13 years)
Experience/Background
Minimum 2 years
At least 2 years of experience in a medical laboratory environment field service clinical experience or diagnostic product experience
Language
English
Proficiency - Intermediate/Advanced
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRLB Core Lab
LOCATION:
Portugal > Porto : Rua Orlando Ribeiro No. 78 Leça do Balio
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 10 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
