Customer Service Representative Porto
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Porto (Italian Market)
Porto Portugal Full-Time Start Date: 22 January 2026
Are you passionate about healthcare innovation and motivated to make a positive impact on patients lives Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices. In this role you will play a key part in supporting patients and healthcare professionals while contributing to life-changing medical solutions.
Key Responsibilities
As part of our customer support team you will:
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Provide excellent customer service in Italian (C2) with additional support in English (B2) when required.
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Handle inquiries incidents and product-related questions via phone email and chat.
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Assist patients caregivers and healthcare providers with empathy professionalism and accuracy.
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Offer guidance on device usage and troubleshooting while ensuring compliance with quality standards.
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Collaborate closely with your Team Leader to ensure smooth operations and high service quality.
Work Schedule
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Rotative shifts Monday to Sunday 7:00 am to 10:00 pm
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2 weekly days off (rotative; schedule provided 1 month in advance)
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Night shift premium: minimum 25% hourly rate (in accordance with Portuguese labor law)
Compensation & Benefits
We appreciate your dedication and offer an attractive benefits package:
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Base Salary: 1000 gross/month (14 payments per year)
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Attendance Bonus: 300 gross/month (11 months)
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Meal Allowance: 7.63 net per working day
Relocation Package:
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Flight reimbursement up to 400 (after 6 months)
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Accommodation in a company-arranged apartment (private room) for 280/month for 12 months
Requirements
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Fluency in Italian (C2) mandatory
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Advanced English (B2) for training and internal communication
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Strong communication empathy and problem-solving skills
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Willingness to work in rotative shifts
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Ability to adapt in a multicultural environment
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Previous customer service or healthcare experience is a plus but not requiredfull training is provided!
Why Join Us
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Contribute to a project that directly improves patients health and quality of life
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Work in a supportive international environment with opportunities for career growth
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Smooth relocation to beautiful sunny Porto with full support
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Fair transparent and timely recognition for your performance
If this opportunity sounds like the right fit for you we encourage you to apply now and take the next step in joining our international team in Porto. We look forward to reviewing your application and guiding you through the recruitment process!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
