Telecom Sector| Delivery Service Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Lead the delivery of ITSM solutions with strong focus on ServiceNow implementations
- Manage end-to-end service delivery ensuring quality timelines and customer satisfaction
- Design and oversee functional and technical solutions based on service processes
- Coordinate and lead multidisciplinary teams across different project phases
- Ensure integration between ServiceNow and other systems (monitoring performance failures)
- Oversee system integrations using REST/SOAP APIs MID Server JDBC or similar technologies
- Act as main point of contact for stakeholders ensuring alignment and clear communication
- Drive continuous improvement and service optimization
- Manage IT projects using agile and traditional methodologies
Qualifications :
- Bachelors or Masters degree in Computer Science Software Engineering Information Systems or similar
- 46 years of professional experience in ITSM platform implementations preferably ServiceNow
- Strong hands-on experience with ServiceNow modules (ITSM Asset/CMDB Request Management Service Catalog)
- Proven experience in functional and technical design of service-based information systems
- Knowledge of monitoring performance and fault management tools and their integration with ITSM platforms
- Experience with system integrations (REST/SOAP APIs MID Server JDBC etc.)
- Ability to technically lead initiatives and coordinate cross-functional teams
- Strong communication interpersonal and stakeholder management skills
- Critical thinking results-driven mindset and strong ownership
- Fluent in English (spoken and written)
- Experience in IT project management using agile and traditional methodologies
Additional Information :
The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Devoteam is a AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11,000 tech architects in more than 25 co ... View more
