Marketing Customer Service Representative in Lisbon Spanish Market
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Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Marketing Customer Service Representative in Lisbon - Spanish Market
Location: Lisbon Portugal (On-site)
Start Date: 29 January 2026
Contract Type: Permanent
Languages: Spanish (C1) & English (B2)
About the Role
We are looking for an Advertising Customer Support Representative to provide B2B support to advertisers of a leading international this role you will support advertising products handle product troubleshooting and ensure high levels of customer satisfaction across digital advertising channels.
Key Responsibilities
- Provide B2B customer support to advertisers managing and resolving product and campaign-related issues
- Handle end-to-end product troubleshooting and customer support cases via email and chat channels
- Actively contribute from day one to initiatives that enhance service quality and improve overall user experience
- Own and drive query resolution by collaborating with internal Product Operations and Engineering teams
- Manage generic technical and product-related queries while ensuring accurate case handling
- Drive Customer Satisfaction (CSAT) by maintaining service quality throughout the entire case journey
- Ensure adherence to service levels (SLAs) productivity targets and resolution times
- Partner with in-house technical specialists to educate advertisers on product features and common issue types
Requirements
- Spanish: C1 level or higher
- English: B2 level minimum
- Previous experience in customer support digital advertising paid campaigns or ad-tech environments
- Strong problem-solving and analytical skills
- Customer-focused mindset with attention to detail
- Ability to work independently and collaboratively in cross-functional teams
- Professional calm and structured approach
- Willingness to work rotating shifts
Schedule
Initial schedule (12-hour hoop):
- Monday to Sunday 07:00 to 19:00
- Two rotating shifts:
- 07:00 16:00
- 10:00 19:00
At a later stage (TBC by the client):
- 24/7 rotating shifts (Monday to Sunday)
- 2 rotating days off
Salary & Benefits
- Base salary: 920 per month (paid 14 times per year)
- Complexity bonus: 40 per month (paid 11 times per year)
- Meal allowance
- Stable permanent contract
- Multicultural and dynamic work environment
- Career development opportunities within an international project
Why Join Us
- Work with a global advertising platform
- Gain hands-on experience in digital advertising and B2B support
- Be part of an international fast-paced environment in Lisbon
Interested
If this opportunity fits your profile apply here or send your CV to
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
