REF60804D Voice process insurance Assistant Manager Operations Pune

PURPOSE:The Assistant Manager is responsible for deliverables pertaining to delivery of day-to-day motor insurance claims EXPERIENCE:Around 18 to 24 months years of experience in outsourcing environment across any industry vertical and managing diverse teams of 15 to 20 in Insurance Motor claims will be an added operate between 12:30AM IST till 3:00PM IST and will be Australian and New Zealand Business working hours(APAC Region)Minimum 12 to 18 months in a Lead Coach role preferably in an Australian/New Zealand Insurance geographiesLast appraisal rating A or B DUTIES / RESPONSIBILITIES and Scope of work Coordinating between different processing teams and resolve issues & queries both offshore & different MIS SLA & KPI reports on a periodical & Process management - Responsible for the day-to-day deliverables adherence to SLAs across various lines of business delivering on quality and key client projects Stakeholder engagement - Client Management and deliver key stakeholder Management and People Development Responsible in monitoring the team and regularly motivate and support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognition. Team players with a ready disposition to and Quality Deliverables Risk / Controls - To have a regular review on the associated risks and to ensure sufficient controls are in Satisfaction - Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores. Maintain good working relationship with onshore peers by having regular scheduled Innovation and Process Improvements Ideas - Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement Development and Continuous Improvement - Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the engaging with the team to improve the current BAU and improve the efficiency of the CompetenciesDecision making ability & Attention to detail. Professional mannerisms Customer and reliability Versatile and adaptable. Work under tight deadlines and pressure to deliver within Skills Communicates complex issues clearly and credibly with widely varied individuals within and outside clear and concise communication & coordination between team members. Adapts communication style to handle complex on the spot questions from customers or internal or equivalent professional with minimum 2 Years of relevant experienceJob Location Pune

Qualifications :

Graduate/Postgraduate or equivalent professional with minimum 2 Years of relevant experience

Remote Work :

No

Employment Type :

Full-time