Business Operations Manager (Analytics)
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Job Summary
Your mission
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking. Your mission is to transform how we deliver our servicing experience to build a globally scalable and cost-effective model for our future.
The role is a unique opportunity to join one of the fastest growing companies in Europe. With over 15 million happy customers were already moving more than 9 billion a month and have more than 2500 people in our operations functions across the US Estonia Hungary and Singapore and 800 in Product and engineering. We serve a wide range of customers from personal users freelancers small businesses to enterprise businesses and banks.
You will be one of the early members of the newly set-up function that creates a bridge between Product Engineering and Operations teams. This new function sits in our Business Operations organisation and will be responsible for running large scale transformational projects that impact multiple functions in our servicing organisation.
What youll do
Deliver complex multiteam programs endtoend (discovery to rollout) with strong governance risk and regulatory awareness; own crossfunctional remediations and fin-crime initiatives.
Lead the migration to a new BI platform: mapping parallel runs cutover deprecation stabilisation and rollback planning.
Scale selfserve data products (metrics layer curated datasets dashboards) with clear ownership documentation and lifecycle.
Build strong relationships between Engineering and Analytics teams: shared intake and prioritisation data contracts and change management.
Define success metrics and measurement plans; align on a single source of truth; communicate impact with clear visuals and narratives.
Drive enablement (training playbooks catalog/lineage) to increase adoption; optimise data platform performance and cost.
Qualifications :
About you
7 years in program/project or product delivery in complex orgs; fintech/financial services experience a plus.
2 years working closely with data or as an analyst; comfortable writing basic SQL to validate/debug and specify requirements.
Proven multiphase delivery using Agile/Waterfall/hybrid; strong planning dependencies and risk management.
Led a data platform migration or major replatform across teams.
Helped build selfserve data products; set up data quality frameworks and run data incidents.
Excellent communicator and influencer; autonomous pragmatic problemsolver.
Outcomes youll drive
Seamless data platform migration with no regressions on critical KPIs.
Higher trust in metrics; faster detection and resolution of data issues.
Greater adoption of selfserve data products; fewer adhoc asks; improved analytics throughput.
Lower costtoserve for analytics workloads without sacrificing performance.
Why Wise
Autonomy to choose your path to impact and grow the BizOps program management capability.
Broad exposure across Ops and Product (support fincrime regional expansion new launches).
Play a key role in our mission to make money without borders the new normal.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
