Customer Success Industry Insight Associate

ABOUT THIS JOB

NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.

The NIQ Bulgaria Customer Success team is currently looking for an Industry & Insights Specialist who will be responsible for the specific client Analytical related activities.

RESPONSIBILITIES

• Participating in the NIQ New service model transformation by driving its adoption of tiered client servicing in view of analytical deliverables possible as per credit calculation for the given client based and its investment.
• Building effective relationships with client representatives in joint business planning and its governance taking into consideration client priorities strategies and targets and assuring implementation of the analytical commitments with actionable and quantified insights driving elevated and promoted client feedback
• Actively coordinating with client for the planning production and presentation of analytical materials. Aligning all details with client - brief deadlines delivery format presentation language audience place preliminary draft sharing to client etc
• Managing daily servicing and enquiries related to analytical questions raised by NIQ FMCG manufacturer clients via NSS and contributing to the achievement of client satisfaction targets. 
• Being available for client calls and meetings related to current market and industry trends and data analytic methods.
• Engaging with client to drive satisfaction with additional analytical materials (local regional Thought Leadership) via NSS or during workshops with clients
• Assistance in planning and production of local analytical materials to drive team goals.
• Working with other teams and supporting them when asked with information about the client market performance retail market dynamics (to client SPOC sales specialists Customer Service specialists regional CBP client and report liaisons team leaders market leader etc.)
• Assisting our sales experts with covering the production of paid analytical deliverables for one-off or low-tier client without permanent Analytics & Insights specialist assigned
• Being an expert in NIQ products methodology and FMCG industry trends

Qualifications :

• Strong professional communication skills very good English (written and spoken)
• Analytical and story-telling skills
• NIQ data interpretation

Additional Information :

We offer:

• Food vouchers of 120 BGN monthly
• Medical Insurance
• MultiSport card self funded by the employee
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Mentoring - Mentee Program
• Volunteer time off (global volunteer day)
• Internal Recognition Program
• Free LinkedIn Learning access that helps you discover and develop business technology-related and creative skills through over 20000 courses available in 7 languages.
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being through professional timely and confidential counselling services on issues related to everyday concerns & problems overcoming emotional challenges and maintaining a healthy and balanced lifestyle.
• Hybrid working model 
• Discount program with external vendors
• Eco-friendly travelers are welcome to the office parking places for bikers
• Easily accessible office from any point by public transportation

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time