Customer Protection Specialist (Maternity Cover)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Ready to level up your career
Playtech Managed Services is looking for a responsible and communicative Customer Protection Specialist (Maternity Cover).
Your influential mission. You will...
- Respond to customer inquiries via phone email or chat ensuring accurate collection of required client information.
- Handle tasks related to money laundering prevention social responsibility responsible gambling and customer protection with the highest priority.
- Analyze customer profiles to ensure proper account management and compliance.
- Generate and review reports on key performance indicators to measure success in the Customer Protection function.
- Collaborate daily with the Compliance and Risk teams to resolve cases involving Source of funds customer vulnerability limit adjustments and safer gambling practices.
- Maintain accurate and timely updates to customer accounts.
- Stay informed on best practices and regulatory requirements in Customer Protection.
- Escalate significant customer feedback or information that could lead to complaints disputes litigation or potential business loss.
Qualifications :
Components for success. You...
- Demonstrate a strong proficiency in English.
- Possess strong knowledge of the iGaming/Online Gambling industry.
- Are familiar with responsible gambling and customer protection principles and practices.
- Have at least 6 months of proven experience as an employee at the company.
- Are a resourceful and communicative team player with excellent multi-tasking and problem-solving skills.
Additional Information :
Thrive in a culture that values...
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees health and well-being through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Management Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CCTV
- Loss Prevention
- Communication skills
- Military Experience
- Law Enforcement
- Tribal Law
- Analysis Skills
- Case Management
- Security
- Cordova
- Social Work
- Writing Skills
About Company
Playtech Lima es parte Playtech, el proveedor de software de juegos en línea más grande del mundo que cotiza en el mercado principal de la Bolsa de Valores de Londres. Playtech ofrece soluciones de vanguardia con valor agregado a los operadores de juegos líderes de la industria. Pued ... View more
