Customer Service Team Leader Export

Huntsman Corporations PolyurethanesCustomer Fulfilment team is searching for an experienced Customer Service Team Leader - Export in our HUB in Krakow.Thisrole willbeleadingour Export Customer Service team and ensure smooth compliant and cost-efficient operations across EAME markets.

We are looking for someone who is passionate about customer service excellence thrives in a fast-paced international environment and has strong leadership and exportexpertise.

Do you thinkyou arethe right fit for this opportunity Apply today!

Role Responsibilities:

As aCustomer Service Team Leader you willbe responsible for:

• Leading and developing a team of Customer Service Representatives supporting EAME markets.

• Monitoring daily team performance and KPIs setting clear goals and conducting performance reviews.

• Driving a culture of accountability continuous improvement and automation.

• Acting as an expert in export-related matters from quotation to delivery resolving issues and preventing production disruptions.

• Overseeing order-to-invoice and delivery processes ensuring compliance withinternationaltrade export customs and country-specific regulations.

• Maintaining accuracy in customer master data orders invoicing and complaint handling.

• Collaborating withlogisticstooptimizetransport (rail road sea) and ensure OTIF delivery.

• Coordinating consignment and warehouse counts managing operational stock points and supportingaccuraterevenue recognition.

• Promoting EHS compliance and supporting Huntsmans Zero Incidents goal.

Experience and Competencies:

What we are looking for:

• Bachelors degree or mastersdegree with 8years ofexperience ina global B2B Customer Service environment.

• Previousexperience in an export customer service team leader role.

• Strong knowledge of export/trade compliance Incoterms customs and international documentation.

• Financial acumen related to order impact on EBITDA and revenue.

• Excellent communication influencing and intercultural skills.

• Resilient adaptable andsolution oriented.

• Fluent English is mandatory; anyadditionallanguage is considered an asset.

• Demonstrates aCan-do attitude builds strong teams and works effectively withinternal and external stakeholders.

• Strong project management and coaching capabilities.

What next

If you would like to join an innovativecollaborativeand multicultural team please apply now. Your application will beforwardedtoaTalent Acquisition Partner who willstrive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us:

At Huntsman we pride ourselves on being a people-oriented organization.

Our family-like atmosphere is cultivated by our diverse groups of team members around the world.

We welcome the talentexperienceand fresh ideas that employees at all stages of their careers from interns to seasoned professionals bring to Huntsman.

In return we offer you the opportunity to become an integral part of a dynamic industry-leading company where safety and ethics always come first.