SIAM Change Coordinator

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing August 2022 we started on a new chapter when the Victorian State Government partnered with Aware Super Australian Retirement Trust and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access infrastructure and safety.

• Annual Salary Range:Commensurate with Experience

• Employment Type: Ongoing - Full-Time

• Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds Are you excited about the challenge of balancing customer desirability with business viability technology feasibility and broader business strategy to deliver exceptional experiences If so we have an incredible opportunity for you!

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.

Your team is part of the Technology division a team that are truly collaborative and passionate and work closely together to deliver outcomes that positively transform the way our customers use our services.

About the Opportunity

As a SIAM Change Coordinator you will play a pivotal role in supporting the SIAM Change Enablement practice and ITSM governance across internal technical teams and external service providers. This role ensures effective coordination of changes adherence to ITIL and SIAM principles and drives continuous improvement of change processes and SLA governance.

In this role you will:

• Coordinate and manage change processes reviewing assessing and authorising changes within defined governance parameters.

• Facilitate CAB and eCAB meetings ensuring accurate documentation stakeholder engagement and alignment of changes to minimise risk.

• Maintain and optimise the ITSM tool (e.g. ServiceNow) including managing workflows and the CAB workbench.

• Monitor and report on change-related KPIs ensuring compliance with SLAs and OLAs.

• Collaborate across service providers and internal teams promoting integration and alignment for seamless end-to-end service delivery.

• Lead training and awareness activities to build capability and understanding of change processes.

• Identify opportunities for improvement contributing to governance enhancements and continuous improvement initiatives.

About you

Youre a detail-oriented change management professional with a strong understanding of ITIL and SIAM principles. You thrive in environments that value governance collaboration and continuous improvement and you bring exceptional coordination skills to ensure changes are delivered seamlessly and effectively.

Youll thrive in this role if you:

• Have proven experience managing ICT Change Enablement practices within complex environments.

• Possess strong knowledge of ITIL v4 fundamentals and SIAM principles.

• Are skilled in using ITSM tools (preferably ServiceNow) to manage change workflows and governance.

• Communicate effectively and engage stakeholders to align changes manage dependencies and mitigate risks.

• Have excellent organisational skills to maintain accurate documentation and reporting.

Desirable:

• Experience working in multi-vendor environments.

• Familiarity with CAB facilitation and change governance processes.

• Ability to identify opportunities for process improvement and contribute to continuous improvement initiatives.

• ITIL V4 certification and relevant tertiary qualifications.

Our culture

Innovation powers progress but it doesnt come without support. To attract retain and develop talented people we reward initiative and ingenuity foster collaboration and offer dynamic career development. At VicRoads we embrace diversity and inclusion and were proud our workforce reflects the community we work for.

What we offer

• Salary packaging Fitness Passport & discounts to hundreds of retailers

• Opportunities for professional and personal development

• Flexible working arrangements and family-friendly practices including 16 weeks paid parental leave

How to apply

We encourage applications from people of all genders backgrounds and you need any adjustments to our recruitment process or the role itself please let us know when applying.

Please submit your application via the Apply button.

For a copy of the Position Description please email

Unfortunately applications cannot be accepted via this email.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles predominantly located in Melbourne or Victoria.