HR Head

Head of Human Resources – QSR Division

Location: Mumbai (Head Office)
Reports To: CEO
Industry: Quick Service Restaurant (QSR)

About the Client

Acapella Hospitality is part of a diversified multi-product multi-channel organisation with a strong national presence. The group’s extensive direct sales workforce reaches over a million homes and operates a widespread dealer and distributor network across numerous cities and towns.

The hospitality division anchored by dynamic and rapidly expanding QSR brands represents the next phase of the group’s strategic growth.

Role Overview

The Head of HR will spearhead the people strategy for a fast-growing QSR organisation with multi-location operations. The role involves developing a scalable HR framework building a high-performance culture ensuring manpower readiness across outlets and strengthening systems across recruitment training compliance and employee engagement.

Key Responsibilities

1. Strategic HR Leadership

• Design and execute HR strategies aligned with QSR business goals.

• Build a scalable HR setup to support rapid outlet expansion.

• Act as a strategic partner to senior leadership.

2. Talent Acquisition & Workforce Planning

• Lead end-to-end hiring for outlet and corporate roles (crew shift leaders outlet managers).

• Establish strong hiring pipelines through partnerships and referral channels.

• Forecast manpower needs and maintain optimal staffing levels.

3. Training & Development

• Oversee onboarding induction and continuous learning programs.

• Develop skill-based training modules for crew supervisors and managers.

• Drive management development and succession planning initiatives.

4. Performance Management

• Define KPIs for outlet teams (service standards hygiene attendance speed of service).

• Manage appraisal cycles incentive structures and corrective actions.

• Ensure transparent consistent evaluation across all locations.

5. HR Operations & Compliance

• Standardise HR SOPs across all outlets.

• Ensure compliance with labour laws ESI PF Shops & Establishment Act minimum wages and statutory requirements.

• Oversee payroll attendance leave and shift scheduling systems.

6. Employee Engagement & Culture

• Improve employee satisfaction and reduce attrition.

• Build a positive service-oriented workplace culture.

• Drive recognition programs and strong communication channels between outlets and HO.

7. Industrial Relations & Safety

• Manage IR matters in collaboration with legal advisors (where required).

• Ensure safe working conditions hygiene standards and compliance with FSSAI-related training.

8. HR Technology & Automation

• Implement HRMS systems for workforce management payroll training and performance.

• Enable digital tracking of staffing attrition training hours and HR analytics.

Key Skills & Competencies

• Strong understanding of QSR/retail operations

• Expertise in manpower planning for high-volume environments

• Deep knowledge of statutory compliance

• Strong leadership and multi-location team management

• High emotional intelligence and conflict resolution skills

• Process-driven with strong data orientation

Qualification & Experience

• MBA in HR or equivalent

• 15–18 years of HR experience ideally from Startup / QSR / Retail / FMCG sectors

• Experience managing multi-location teams is essential

Success Metrics (KPIs)

• Reduction in attrition

• 100% outlet staffing fulfilment

• Faster time-to-hire and cost-efficient recruitment

• Training completion and certification rates

• Improved employee satisfaction

• Compliance and audit performance

• HR process automation and adoption

About Search Value

Search Value is a fast-growing Human Capital company specialising in critical and top management hiring and consulting in the Diversity & Inclusion space. ‘IMPACTING HUMAN CAPITAL’ is what Search Value strives to be its legacy. At the end of the day placing ‘an impact leader’ strengthens our own credibility in the executive search business and we are very passionate about the same with clients and candidates alike. It is our stated intent that whatever we do in the business it needs to make a positive difference in your life. The people we work with are our greatest brand ambassadors.