Customer Service Administrator Ecommerce (SHOPIFY GORGIAS) | WFH | AU Client
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Respond promptly to customer inquiries via email chat and other approved channels
- Resolve customer concerns efficiently and document all interactions in the customer service system
- Maintain updated records of customer interactions transactions and feedback
- Coordinate with internal departments to fulfill service requests or resolve issues
- Assist in onboarding new clients and guiding them through service processes as needed
- Analyze service trends or recurring issues to support process improvements
- Monitor customer satisfaction and gather feedback for continuous service enhancement
- Ensure compliance with internal policies and service-level agreements
- Prepare regular reports on service metrics and customer interactions
Requirements
- Bachelors degree in Business Administration or any related field is preferred
- 3 years of experience in customer service administration or a related field
- Strong written and verbal communication skills in English
- Excellent organizational and time management abilities
- Demonstrated ability to multitask and handle pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Comfortable learning and using new software and digital tools
- Ability to work collaboratively across functional teams
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
Develop and execute white-hat link building strategies Research and pursue outreach opportunities for backlinks and brand mentions Create and edit SEO-friendly content that aligns with Hey Jacks tone and values Conduct keyword and competitor analysis to identify growth opportunities Monitor rankings organic traffic and link performance Suggest improvements for on-page SEO and content structure Prepare monthly reports highlighting wins insights and next steps Collaborate closely with Renee and the marketing team on overall content direction
Required Education:
Bachelors Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
