Front Desk Coordinator
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Job Location:
Kingston, OH - USA
Hourly Salary:
$ 16 - 20
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Job post summary
Pay: $16.00 - $20.00 per hour
Job description:
Job Summary:
The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service assist with appointment bookings handle guest inquiries and promote spa services and products. The ideal candidate should have a background in sales and hospitality with the ability to multitask in a fast-paced luxury environment while maintaining a professional and welcoming demeanor.
Key Responsibilities:
- Greet and welcome guests warmly upon arrival ensuring a positive and inviting experience.
- Answer phone calls respond to emails and manage guest inquiries about services products and scheduling.
- Efficiently schedule and confirm appointments handling bookings and cancellations.
- Promote and upsell spa services treatments and retail products.
- Maintain accurate records of guest preferences transactions and appointments.
- Process payments and balance the cash register at the end of each shift.
- Ensure the front desk area and lobby are clean organized and stocked with necessary materials.
- Assist guests with special requests ensuring that all needs are met to create a luxurious experience.
- Stand and remain attentive throughout the shift anticipating and addressing guest needs.
- Collaborate with spa therapists managers and other team members to ensure smooth daily operations.
- Handle guest complaints or concerns with professionalism and escalate issues to management as necessary.
Qualifications:
- Previous experience in hospitality guest services or luxury retail is required.
- Sales experience particularly in a high-end or luxury environment is highly preferred.
- Excellent communication interpersonal and organizational skills.
- Ability to remain professional friendly and calm under pressure.
- Must be able to stand and remain on your feet for the duration of the shift (8 hours).
- Availability to work flexible hours including evenings weekends and holidays.
Benefits:
- Discounts on spa treatments and retail products
- Opportunity for growth within the company
- Health dental and vision benefits (for full-time employees)
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Compensation: $16.00 - $20.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Required Experience:
IC
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
Our award winning day spas provide an tranquil, transformational environment. With over 80 locations, we're conveniently located near you. Our signature services include skin care, facials, massages, body treatments, manicures, pedicures, and waxing. Book now and experience the best s ... View more
