Front Desk (ChatEmail)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
About Us:
At Jim Hicks and Company LLC we are a professional services firm committed to delivering exceptional solutions and support to our clients. Our team thrives on collaboration professionalism and continuous learning creating a dynamic workplace where employees can grow and make a real impact. We value customer satisfaction innovation and excellence and were looking for team members who share our passion.
Join our team and help us deliver exceptional service to clients every day!
The Role:
We are seeking a Front Desk (Chat/Email) professional to manage customer communications entirely remotely. You will be the first point of contact for our clients handling inquiries via chat and email providing accurate information resolving issues and ensuring a positive customer experience.
This is an ideal role for someone organized professional and customer-focused who enjoys solving problems and working in a collaborative team environment all from the comfort of your home.
Requirements
Strong written communication skills in English
Customer service mindset and problem-solving abilities
Basic computer and internet skills (email chat MS Office CRM tools)
Reliable high-speed internet and a quiet professional workspace
Ability to multitask prioritise and manage time effectively
Professional and courteous communication style
Ability to work independently and collaboratively in a remote environment
Optional / Preferred:
Prior remote customer support or front desk experience
Familiarity with CRM or ticketing systems
Comfortable with shift flexibility
Benefits
Remote work allowing you to work from any location in the USA
Flexible scheduling to balance personal and professional commitments
Competitive pay based on experience
Paid time off including vacation and sick leave
Ongoing training and professional development opportunities
Clear paths for career growth and advancement
Collaborative and inclusive work environment
Access to all necessary tools and systems to perform your job efficiently
Optional enhancements:
Health dental and vision insurance
Performance bonuses or incentive programs
Employee recognition and referral programs
Required Skills:
Strong written communication in English Customer service and problem-solving skills Ability to handle chat and email support efficiently Basic computer literacy (MS Office email internet) Attention to detail and accuracy in documentation Time management and ability to multitask
Required Education:
High School Diploma or Equivalent minimum requirementAssociates or Bachelors degree in Business Administration Communications or related field preferred but not requiredRelevant customer service or administrative training is a plus
Company Industry
IT Services and IT Consulting
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
