CAT-Desktop Support Analyst I
Share
Job Location:
Morton, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical puzzles and helping people stay connected and productive
DYOPATH is on the lookout for a Desktop Support Analyst I who thrives on team spirit relentless curiosity and a genuine care for delivering exceptional support.
Why Youll Love Working Here
Purpose with Passion Join a company whose L.O.V.E. philosophyLiving Our Values Every Daytransforms everyday work into meaningful impact.
Grow & Thrive From certifications to career paths DYOPATH invests in your ongoing development.
Award-Winning Culture Known for outstanding IT service we bring the same dedication internally: toward each other.
Fun & Respectful Teamwork Collaborative upbeat environments where achievements are celebrated!
Awesome Benefits
Medical Dental & Vision Coverage
Life Insurance
401(k) with company match
Plus You Pick a Day paid holiday
FSA & HSA options
Pet Insurance (because pets are family!)
and much more!
Full benefits overview at Overview
Location: On Site Morton IL
Schedule: 7:30 AM 4:30 PM CST MondayFriday
Pay Rate: $20/hour
Your Mission as a Desktop Support Analyst I
As a Desktop Support Analyst I you will:
- Provide technical support for desktops laptops printers scanners and peripherals.
- Troubleshoot hardware and software issues via phone chat or in person.
- Install deploy and maintain company systems and applications.
- Track and resolve incidents using internal ticketing systems while meeting SLAs.
- Perform updates: Microsoft security patches antivirus signatures and other software updates.
- Document processes and create knowledge base articles for self-service.
- Act as a liaison with third-party vendors and technicians.
- Order parts for hardware maintenance and repairs.
- Engage in special projects and continuous improvement initiatives.
What You Bring to the Team
Education & Certifications
- Bachelors degree in computer science IT or related field OR 4 years of equivalent experience.
- A Certification required.
Experience & Skills
- Intermediate knowledge of hardware and software troubleshooting.
- Familiarity with Microsoft O365 Suite and SharePoint.
- Strong written and oral communication skills.
- Detail-oriented customer service focused and able to prioritize tasks effectively.
- Ability to work collaboratively in a team environment.
Other Requirements
- Valid drivers license and acceptable driving record.
- Background check required prior to hire.
Why This Role Rocks
As a Desktop Support Analyst I you wont just fix problemsyoull be the backbone of our IT support ensuring smooth operations and empowering users to succeed. Youll work with passionate people learn new skills and help shape the future of tech services at DYOPATH.
Ready to Elevate IT Experiences
If youre excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture DYOPATH wants you! Apply now to become our next Desktop Support Analyst I
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
