User Support Technician I (Harnett CI)

Agency

Adult Correction

Division

COO - OPS - Institutions Operations

Job Classification Title

User Support Technician I (NS)

Position Number

Grade

DT04

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14000 employees. It is responsible for safeguarding and preserving lives and property through prevention protection and preparation as well as the care custody and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody healthcare and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration Health Services Rehabilitation & Reentry Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Salary Range: $54657 - $81986

Reporting to the Administrative Officer III this position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users technical needs. Job responsibilities include but are not limited to the following:

- Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support.
- Setting up and installing computer hardware software and/or peripheral equipment.
- Performing minor repairs to hardware software and/or peripheral equipment. Imaging and/or reimaging CPUs. Loading software and databases.
- Conducting computer diagnostics to determine the nature of problems.
- Assigning and/or updating User Profiles.
- Troubleshooting network login (Active Directory) setups password resets and Email/FIORI logins (North Carolina Identity Management System). Troubleshooting tablets used for electronic rounds.
- Recommending the purchase and/or repair of equipment.
- Conducting minor repairs to Copiers and/or Fax Machines.
- Training staff on how to use a computer and/or related equipment.
- Working with maintenance staff on wiring needs for the facility computers.
- Maintaining inventory of computers and computer related hardware/software to include assigned laptops. Performing monthly and quarterly inventory of all computer assets.
- Performing other Administration duties as assigned

Knowledge Skills and Abilities/Management Preferences

• Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
• Working knowledge of software and hardware installation processes and procedures.
• Knowledge of system security protocols.
• Current DAC Employee
• Experience with electronic health records system (HERO)
• Experience setting up and troubleshooting video tele-psychiatric clinics
• OPUS experience

This is a full-time position (40 hours per week) withState Benefits.

Note to Current State Employees:

The salary grade for this position is DT04. State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. If selected for this position a new salary will be recalculated taking into consideration the quantity of relevant education and experience funding availability and internal equity. Based upon these factors a pay increase May result.

About Harnett Correctional Institution:

Harnett Correctional Institution is located in Lillington North Carolina and houses up to 988 male offenders in a medium custody facility.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associates degree in computer science or an IT related field from an appropriately accredited institution

Or

High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the positions role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)

Or

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Lyndsey Ryan Schrier

Email: