IT Support Desk Engineer

Cheyenne, WY - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Shape the Future of BlockchainBringing Business On-Chain

Were offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integrationbringing businesses on-chain through enterprise-grade solutions DePIN innovations and decentralized financial infrastructure.

Our flagship project Autheo is an AI enabled Layer-Zero OS with an integrated Layer-1blockchain andcomplete decentralized infrastructure thast includes decentralized compute storage identity and service marketplaces as well as a Full-stack development enveronment (DevHub)engineered for scalable enterprise adoption developer innovation and real-world blockchain integration.

Our Projects

Autheo
Autheo Team - Legends (Parent Company)
Twitter: Autheo
With nearly 100 equity cofounders from leading companies and institutionsmany with advanced degrees and PhDsAutheo is solving the critical challenges blocking business adoption of blockchain technology.
Key Features:
- Enterprise-Grade Layer-1 Blockchain High-speed self-securing and cost-efficient infrastructure built for scale.
- Developer Hub & Application Marketplace A decentralized platform where developers build deploy and monetize real-world apps.
- Web2-Web3 Integration Microservices SDKs and governance frameworks for seamless business migration.
- Decentralized Cloud & Compute Secure privacy-preserving storage and AI-powered compute for next-gen applications.
- DePIN Infrastructure On-chain networks powering real-world infrastructure ownership and resource sharing.
Traction (Testnet Launch):
- Wallet Accounts: 290000
- Twitter Followers:30000
- Discord Members: 19000
- Smart Contracts Deployed: 30000
- Developers Registered for MVP DevHub: 7500
Compensation & Growth Path
This is a part timeequity / token-based cofounder opportunity. You will receive equity in Launch Legends Autheo and the WFO Creator Network along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing and are currently in discussions with VCs and crypto investors to fund expansion and salaries. Salaried compensation is expected to begin within 4 to 5 months following ournode tokensales or funding.
Role: IT Support Desk Engineer
We are seeking a L1 IT Support Desk Engineer to serve as the first line of technical support for the Autheo platform and Launch Legends ecosystem. This role is ideal for a technically curious customer-focused professional with hands-on experience in cloud infrastructure basic DevOps tooling and modern application platforms.
The L1 Support Desk Engineer will handle incident intake initial triage basic troubleshooting and escalation while supporting cloud infrastructure containerized workloads automation pipelines and Web3-related customer inquiries.
Key Responsibilities
Incident & Support Operations
Act as the first point of contact (L1) for technical incidents alerts and customer support requests
Perform initial incident triage classification and severity assessment
Troubleshoot and resolve common infrastructure application and platform issues
Escalate incidents to L2/L3 teams following defined escalation procedures
Document incidents resolutions and troubleshooting steps clearly and accurately
AWS & Cloud Support
Provide basic operational support for AWS services including:
EC2 S3 VPCs
EKS (Kubernetes basics)
Load Balancers (ALB / NLB)
AWS Lambda
AWS Registry (ECR)
IAM user access and permissions
KMS (basic key usage and access)
Execute common AWS CLI commands for diagnostics and operational tasks
Assist with environment validation configuration checks and access management
Operating Systems
Support and troubleshoot:
Amazon Linux
Oracle Linux
Windows Server environments
Perform basic OS-level checks log reviews and service restarts
DevOps & Automation Support
Operate and support existing automation pipelines and tools including:
Jenkins and GitHub-based CI/CD pipelines
Running and validating Terraform templates
Docker for container image builds
Helm for Kubernetes deployments
Assist with pipeline execution validation and failure triage
Follow documented runbooks and automation procedures
Monitoring & Observability
Monitor systems and applications using tools such as Wazuh and cloud-native monitoring solutions
Respond to alerts and perform first-level investigation
Escalate recurring or high-impact issues with supporting data
Blockchain & Web3 Support
Provide L1 support for customers using blockchain cryptocurrency and Web3-related features
Assist with wallet connectivity issues node interactions and platform usage questions
Escalate complex blockchain or protocol-level issues to specialized teams
Required Skillset
13 years of experience in:
Technical support help desk cloud support or NOC/SOC-style roles
Practical hands-on knowledge of AWS core services (EC2 S3 VPC IAM EKS)
Basic experience with containers Docker and Kubernetes concepts
Familiarity with CI/CD tools such as Jenkins and GitHub
Exposure to Infrastructure as Code (Terraform)
Working knowledge of Linux and Windows operating systems
Basic understanding of monitoring and alerting tools
Foundational understanding of blockchain cryptocurrency and Web3 concepts
Strong troubleshooting documentation and communication skills
Preferred Skillset
AWS Certified Cloud Practitioner or Associate-level certification
Experience using AWS CLI in production environments
Familiarity with Helm charts and Kubernetes deployments
Prior experience supporting SaaS or cloud-native platforms
Exposure to on-call or shift-based support environments
Hands-on experience supporting crypto wallets (e.g. MetaMask Trust Wallet Ledger WalletConnect) such as transaction troubleshooting (pending failed incorrect network).
Working knowledge of blockchain explorers (e.g. Etherscan BscScan PolygonScan Arbiscan) to inspect wallet activity track and verify transactions.
Basic understanding of smart contracts.
Ability to collect logs transaction hashes (TXIDs) wallet addresses and reproduction steps for L2/L3 escalation.
Familiarity with Solidity and OpenZeppelin at a conceptual level.
Soft Skills & Attributes
Customer-focused mindset with strong communication skills
Ability to work in a fast-paced startup environment
Willingness to learn and grow into higher-level support roles (L2/L3)
Strong attention to detail and documentation discipline
Comfortable collaborating across Support Product Engineering and Operations teams
Why Join Us
Work on a modern cloud-native and Web3-aware platform
Gain hands-on experience with AWS DevOps and automation technologies
Opportunity to grow into advanced cloud DevOps or SRE roles
Collaborative startup culture with real impact on product and customer success
ðŸŒ ðŸš WHY JOIN LAUNCH LEGENDS
- Traction with Momentum: Autheo is already gaining significant traction in the blockchain space with rapid developer adoption platform growth and partnership interest.
- Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystembut also Web2 and the broader technology sectorby enabling real-world business adoption of decentralized infrastructure.
- Real Innovation Not Hype: Unlike many blockchain ventures Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure enterprise-grade toolkits decentralized identity cloud compute and service orchestration.
- Backed by Elite Talent: Youll join a team composed of professionals from top-tier universities Fortune 500 companies and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.
If youre ready to redefine blockchain adoption empower global business integration and help shape the next generation of Web3 and developer ecosystems we invite you to take the next step.
Lets build the futuretogether.

Shape the Future of BlockchainBringing Business On-ChainWere offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 inte...

Shape the Future of BlockchainBringing Business On-Chain

Our Projects

Autheo
Autheo Team - Legends (Parent Company)
Twitter: Autheo
With nearly 100 equity cofounders from leading companies and institutionsmany with advanced degrees and PhDsAutheo is solving the critical challenges blocking business adoption of blockchain technology.
Key Features:
- Enterprise-Grade Layer-1 Blockchain High-speed self-securing and cost-efficient infrastructure built for scale.
- Developer Hub & Application Marketplace A decentralized platform where developers build deploy and monetize real-world apps.
- Web2-Web3 Integration Microservices SDKs and governance frameworks for seamless business migration.
- Decentralized Cloud & Compute Secure privacy-preserving storage and AI-powered compute for next-gen applications.
- DePIN Infrastructure On-chain networks powering real-world infrastructure ownership and resource sharing.
Traction (Testnet Launch):
- Wallet Accounts: 290000
- Twitter Followers:30000
- Discord Members: 19000
- Smart Contracts Deployed: 30000
- Developers Registered for MVP DevHub: 7500
Compensation & Growth Path
This is a part timeequity / token-based cofounder opportunity. You will receive equity in Launch Legends Autheo and the WFO Creator Network along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing and are currently in discussions with VCs and crypto investors to fund expansion and salaries. Salaried compensation is expected to begin within 4 to 5 months following ournode tokensales or funding.
Role: IT Support Desk Engineer
We are seeking a L1 IT Support Desk Engineer to serve as the first line of technical support for the Autheo platform and Launch Legends ecosystem. This role is ideal for a technically curious customer-focused professional with hands-on experience in cloud infrastructure basic DevOps tooling and modern application platforms.
The L1 Support Desk Engineer will handle incident intake initial triage basic troubleshooting and escalation while supporting cloud infrastructure containerized workloads automation pipelines and Web3-related customer inquiries.
Key Responsibilities
Incident & Support Operations
Act as the first point of contact (L1) for technical incidents alerts and customer support requests
Perform initial incident triage classification and severity assessment
Troubleshoot and resolve common infrastructure application and platform issues
Escalate incidents to L2/L3 teams following defined escalation procedures
Document incidents resolutions and troubleshooting steps clearly and accurately
AWS & Cloud Support
Provide basic operational support for AWS services including:
EC2 S3 VPCs
EKS (Kubernetes basics)
Load Balancers (ALB / NLB)
AWS Lambda
AWS Registry (ECR)
IAM user access and permissions
KMS (basic key usage and access)
Execute common AWS CLI commands for diagnostics and operational tasks
Assist with environment validation configuration checks and access management
Operating Systems
Support and troubleshoot:
Amazon Linux
Oracle Linux
Windows Server environments
Perform basic OS-level checks log reviews and service restarts
DevOps & Automation Support
Operate and support existing automation pipelines and tools including:
Jenkins and GitHub-based CI/CD pipelines
Running and validating Terraform templates
Docker for container image builds
Helm for Kubernetes deployments
Assist with pipeline execution validation and failure triage
Follow documented runbooks and automation procedures
Monitoring & Observability
Monitor systems and applications using tools such as Wazuh and cloud-native monitoring solutions
Respond to alerts and perform first-level investigation
Escalate recurring or high-impact issues with supporting data
Blockchain & Web3 Support
Provide L1 support for customers using blockchain cryptocurrency and Web3-related features
Assist with wallet connectivity issues node interactions and platform usage questions
Escalate complex blockchain or protocol-level issues to specialized teams
Required Skillset
13 years of experience in:
Technical support help desk cloud support or NOC/SOC-style roles
Practical hands-on knowledge of AWS core services (EC2 S3 VPC IAM EKS)
Basic experience with containers Docker and Kubernetes concepts
Familiarity with CI/CD tools such as Jenkins and GitHub
Exposure to Infrastructure as Code (Terraform)
Working knowledge of Linux and Windows operating systems
Basic understanding of monitoring and alerting tools
Foundational understanding of blockchain cryptocurrency and Web3 concepts
Strong troubleshooting documentation and communication skills
Preferred Skillset
AWS Certified Cloud Practitioner or Associate-level certification
Experience using AWS CLI in production environments
Familiarity with Helm charts and Kubernetes deployments
Prior experience supporting SaaS or cloud-native platforms
Exposure to on-call or shift-based support environments
Hands-on experience supporting crypto wallets (e.g. MetaMask Trust Wallet Ledger WalletConnect) such as transaction troubleshooting (pending failed incorrect network).
Working knowledge of blockchain explorers (e.g. Etherscan BscScan PolygonScan Arbiscan) to inspect wallet activity track and verify transactions.
Basic understanding of smart contracts.
Ability to collect logs transaction hashes (TXIDs) wallet addresses and reproduction steps for L2/L3 escalation.
Familiarity with Solidity and OpenZeppelin at a conceptual level.
Soft Skills & Attributes
Customer-focused mindset with strong communication skills
Ability to work in a fast-paced startup environment
Willingness to learn and grow into higher-level support roles (L2/L3)
Strong attention to detail and documentation discipline
Comfortable collaborating across Support Product Engineering and Operations teams
Why Join Us
Work on a modern cloud-native and Web3-aware platform
Gain hands-on experience with AWS DevOps and automation technologies
Opportunity to grow into advanced cloud DevOps or SRE roles
Collaborative startup culture with real impact on product and customer success
ðŸŒ ðŸš WHY JOIN LAUNCH LEGENDS
- Traction with Momentum: Autheo is already gaining significant traction in the blockchain space with rapid developer adoption platform growth and partnership interest.
- Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystembut also Web2 and the broader technology sectorby enabling real-world business adoption of decentralized infrastructure.
- Real Innovation Not Hype: Unlike many blockchain ventures Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure enterprise-grade toolkits decentralized identity cloud compute and service orchestration.
- Backed by Elite Talent: Youll join a team composed of professionals from top-tier universities Fortune 500 companies and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.
If youre ready to redefine blockchain adoption empower global business integration and help shape the next generation of Web3 and developer ecosystems we invite you to take the next step.
Lets build the futuretogether.