Customer Transformation | Senior Manager | Advisory

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

The work you do today could help define whats possible tomorrow paving the way for personalised customer experiences and transforming how organisations engage with their clients. As a Senior Manager within PwCs Customer Transformation practice youll be pivotal in aiding clients to rethink their customer connections through the combination of deep expertise across marketing sales commerce and service with cutting-edge AI solutions. Were dedicated to converting every interaction into business valuewhether through crafting data-driven strategies enhancing sales effectiveness or scaling customer service operations. If you possess the drive to harness technology analytics and creativity for reimagining customer relationships and aspire to lead future-focused transformations youll find your fit here.

Why PwC

At PwC Australia your skills meet purpose. We tackle big challenges across industries like finance technology energy and healthgiving you the chance to make a real impact. Here your growth is our priority. Youll work with leading teams explore new technologies and unlock your full potential.

Join a global community of more than 370000 people who value bold ideas collaboration and lasting change. Together were building trust and shaping the future.

What youll do

• Lead the design and delivery of customer-led strategies across marketing sales service and commerce to revolutionise how our clients connect with their customers.
• Oversee and engage in comprehensive consulting projects from detecting growth opportunities to deploying AI-driven solutions that enhance the customer journey.
• Forge strong partnerships with stakeholders to craft go-to-market models refine commercial performance and achieve concrete business results.
• Collaborate seamlessly with strategists technologists and experience specialists to realise cutting-edge data-driven solutions.
• Convert insights and analytics into practical recommendations for enhancing customer journeys and unlocking sustainable value.

What were looking for:

• Extensive experience in customer commercial or front-office transformationincluding strategy design execution or enablement.
• Exceptional stakeholder engagement skills with the capacity to influence and distil complex concepts into clear insights.
• Proficiency in utilising data technology or digital tools to address customer and commercial challenges even without deep technical expertise.
• Flexibility and solid problem-solving skills to adeptly handle client uncertainties and dynamic project environments.
• A collaborative approach with a strong drive for creating superior customer experiences through creativity insight and innovation.

What youll gain:

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers supporting your family and personal life.
• Flexibility means trusting you to choose when where and how you workbalancing whats best for you your team and your clients to grow and thrive together.
• Being part of a community united by purpose delivering impact that reaches clients communities and the future youre shaping.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further Join PwC Australia as a Customer Transformation Senior Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

Were committed to treating all our job applicants fairly and with respect irrespective of their actual or assumed background disability neurodivergence or any other protected want you to have every opportunity to thrive in our selection the application form you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

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Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date