Customer Care Manager & Business Relationship Lead

Are you a people person who loves making connections and helping others Were looking for someone who enjoys talking to people and building relationships to help grow our Home Care services across Port Macquarie and Mid North Coast areas.
In this role youll work closely with our supportive State and Marketing Teams to speak with potential clients and referral partners about how HCA can support them to live independently at home.

If you enjoy building relationships and have experience in Home Care onboarding intake assessments or client engagement we would love to hear from you.

What youll be doing:

• Speaking with potential clients families and referrers about our Home Care services to continually grow the business
• Managing enquiries conducting initial conversations and guiding people through the onboarding and sign-up process
• Conducting basic needs assessments and understanding client goals to ensure the right service fit
• Building a strong pipeline of prospective clients and identifying opportunities to expand our reach
• Attending community and networking eventsand helping plan them too
• Working with internal teams to ensure new clients transition smoothly into care and services

Lets talk about you!

You must have experience in Home Care aged care community services intake/onboarding or client coordination and youre confident engaging with clients families and referrers. Youre organised proactive and someone who follows throughwhether thats managing enquiries updating the CRM or building lasting relationships.

Most importantly youre passionate about helping people maintain choice dignity and independence at home.

Mandatory Requirement - A current National Police Check (ACIC accredited) stating suitability to work in aged care or with vulnerable persons.

What we offer:

• Full training and support from a friendly experienced team
• A meaningful role where your work has real impact
• Opportunities to grow your career with one of Australias leading healthcare providers

Benefits - why would you want this role

 With HCA youll be rewarded with:

• A fabulous discount on BUPA Private health Insurance 7%! 
• Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.   Veterans are encouraged to apply.

Remote Work :

No

Employment Type :

Full-time