Director of Front Office Residences at The Little Nell

Position Summary 
The Director of Front Office leads all Front Office operations including Front Desk Concierge Guest Services Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives fosters cross-departmental collaboration and upholds brand standards. This position reports to the General Manager.

The salary range for this position is $90000 - $100000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline 
Applications for this position will be accepted until December 21 2025.

Essential Job Functions/Key Job Responsibilities
    Provide strategic leadership and direction for Concierge Guest Services operations and Breakfast and Après ensuring alignment with overall operational goals and brand standards
    Oversee department managers and guide supervisory practices including performance management progressive discipline and succession planning
    Drive staff development initiatives fostering a culture of motivation accountability and continuous improvement through regular leadership meetings and training programs
    Serve as the Manager on Duty as needed and/or assign a Manager on Duty representing property leadership and making high-level operational decisions
    Ensure operational excellence by overseeing payroll administration labor cost controls and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting)
    Establish and monitor front office service standards coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
    Partner with Finance and General Manager to prepare and analyze monthly accounting reports forecasts and budgets ensuring departmental financial performance meets or exceeds targets
    Oversee vendor relationships and ensure compliance with safety fire and vehicle maintenance protocols
    Collaborate closely with the General Manager to review guest performance metrics identify opportunities and implement strategic initiatives
    Lead emergency preparedness and security procedures ensuring staff readiness and compliance with regulatory requirements
    Champion innovation and process improvement across guest services
    Other duties as assigned

Qualifications :

Education & Experience Requirements 
    Bachelors degree in Hospitality Management Business Administration or related field required
    Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services within a luxury or full-service hospitality environment preferred 
    Valid drivers license required

Knowledge Skills & Abilities  
    Deep knowledge of hospitality industry trends guest service innovations and operational best practices
    Exceptional communication and interpersonal skills with the ability to influence at all organizational levels
    Advanced proficient knowledge in Microsoft Office suite and hotel management systems
    Strong financial acumen with proven ability to manage budgets control labor costs and drive profitability
    Strategic thinker with a problem-solving mindset and passion for elevating guest experiences
    Ability to foster a collaborative inclusive and high-performance culture across diverse teams
    Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
    Flexible and adaptable to evolving business needs including weekends evenings and holidays
    Demonstrated success in managing large diverse teams and multi-departmental operations
    Bilingual ability to speak both English and Spanish fluently

Additional Information :

Work Environment & Physical Demands
   Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
   Regularly work indoors with no adverse conditions  
   Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

E-Verify & Right to Work Poster

Remote Work :

No

Employment Type :

Full-time