Director of Leasing Hub, Contact Center
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Job Location:
Sandy Springs, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As the Director Leasing Hub you will lead the enterprise-wide strategy and operations for the centralized Leasing Hub function driving innovation and ensuring alignment with organizational this role you will be responsible for delivering measurable impact on revenue growth enhancing customer experience and enabling scalability across the business. Success requires a strategic mindset that fosters collaboration and innovation the ability to achieve operational efficiency and financial results and a commitment to developing talent while cultivating a high-performance culture.
Qualifications
- 8 years in customer service centralized operations or related field with at least 4 years in multi-team leadership or senior management roles.
- Experience influencing executive stakeholders and managing budgets.
- Proven ability to lead organizational change and scale operations.
- Strong strategic thinking and ability to translate business objectives into operational strategies and measurable outcomes.
- Excellent communication collaboration and leadership skills.
- Ability to travel to Dallas TX roughly 25% of the time.
About Cortland
Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email.
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
You can live in an apartment, or you can live at Cortland. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US.
