Remote Service Center Representative
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Ironside Restoration is seeking a Remote Service Center Representative to join our team. This role is responsible for providing excellent customer service to clients remotely addressing their inquiries resolving issues and ensuring customer satisfaction.
Job Responsibilities:
- Answering customer inquiries via phone email or chat in a timely and professional manner
- Resolving customer complaints and issues with empathy and efficiency
- Escalating complex problems to the appropriate department for resolution
- Following up with customers to ensure their concerns are addressed satisfactorily
- Maintaining accurate records of customer interactions and transactions
- Providing product or service information to customers as needed
- Adhering to company policies and procedures while delivering top-notch service
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Customer-oriented mindset with a positive attitude
- Ability to work effectively in a remote team environment
- Basic computer skills and proficiency in using customer service software
Desired Experience:
The ideal candidate will have at least 1-2 years of experience in customer service or a related field.
Salary & Benefits:
Salary: To be discussed based on experience
Benefits: Health insurance paid time off retirement plan and more
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
