Contact Center Representative
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Contact Center Representative Job Description
Job Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Respond to customer inquiries and resolve issues promptly
- Provide information about services and products
- Enter customer information and details of the interaction into the company database
- Follow communication scripts when handling different topics
- Assist customers with scheduling appointments and service requests
- Escalate unresolved issues to the appropriate personnel
- Maintain a high level of customer satisfaction
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Ability to work well in a fast-paced environment
- Good computer skills and proficiency in CRM software
- Customer-oriented approach
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent
Desired Experience:
Minimum of 1-2 years of experience in a customer service or call center role
Salary & Benefits:
Salary: To be discussed during the interview process
Benefits: Health insurance paid time off retirement plan options
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
