Reception Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and professional Reception Agent to join our team in Mackay Australia. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment.
- Greet and welcome guests with a warm professional demeanor
- Efficiently manage check-in and check-out processes ensuring accuracy and attention to detail
- Handle guest inquiries and requests promptly and courteously
- Process payments and manage daily financial transactions
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain a clean and organized reception area
- Provide information about hotel amenities local attractions and services
- Manage reservations and room assignments
- Assist with administrative tasks and report generation as needed
- Ensure compliance with all safety and security procedures
Qualifications :
- Exceptional customer service skills with a friendly and enthusiastic attitude
- Strong communication abilities in English; additional languages are a plus
- Previous experience in hospitality or customer service roles is preferred
- Proficiency in hotel management software such as Opera (prior experience is an asset)
- Excellent multitasking and organizational skills
- Ability to remain calm and efficient in high-pressure situations
- Strong problem-solving skills and attention to detail
- Basic computer proficiency including Microsoft Office suite
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent; higher education in hospitality is a plus
Additional Information :
Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Part-time
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
