We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact you will provide a warm welcome handle guest inquiries and ensure a seamless check-in and check-out process.
Hilton Adelaide is centrally located overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet eat and sleep all under one roof.
What Youll be doing
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Uphold Hiltons high grooming and presentation standards.
Calm efficient and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
What Were Looking For
Previous experience in a customer-focused role.
Strong communication and interpersonal skills.
A passion for hospitality and guest service.
Ability to remain calm efficient and organized in a fast-paced environment.
Strong attention to detail and the ability to multitask.
Competency in IT systems with prior experience in cash handling.
Experience in Front Office Concierge or conflict resolution (preferred).
Benefits
Gain hands-on experience and mentorship from experienced chefs
Chef uniform providedandlaundered
Access to industry-standard equipment and tools
Opportunities for career progression within our team
Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON
Excellent work environment and culture
Access to Hilton University training offering more than 2500 learning programs
Career development planning and opportunities
25-40% off Food and Beverages(subject to individual outlets)
Annual Leave: 4 weeks in additional to public holiday allocation
Discounted Bupa health cover
Year-round recognition
If you are passionate about hospitality thrive in a dynamic environment and love creating memorable guest experiences apply now to join our Hilton Adelaide team!
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Be a part of Hilton Adelaide and help craft unforgettable dining experiences.
We Are Hilton: Hospitality Integrity Leadership Teamwork Ownership Now!
EOE/AA/Disabled/Veterans
Required Experience:
IC
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.