Guest Service Agent Associate

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact you will provide a warm welcome handle guest inquiries and ensure a seamless check-in and check-out process.

Hilton Adelaide is centrally located overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet eat and sleep all under one roof.

What Youll be doing

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Uphold Hiltons high grooming and presentation standards.

Calm efficient and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

What Were Looking For

Previous experience in a customer-focused role.

Strong communication and interpersonal skills.

A passion for hospitality and guest service.

Ability to remain calm efficient and organized in a fast-paced environment.

Strong attention to detail and the ability to multitask.

Competency in IT systems with prior experience in cash handling.

Experience in Front Office Concierge or conflict resolution (preferred).

Benefits

Gain hands-on experience and mentorship from experienced chefs

Chef uniform providedandlaundered

Access to industry-standard equipment and tools

Opportunities for career progression within our team

Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON

Excellent work environment and culture

Access to Hilton University training offering more than 2500 learning programs

Career development planning and opportunities

25-40% off Food and Beverages(subject to individual outlets)

Annual Leave: 4 weeks in additional to public holiday allocation

Discounted Bupa health cover

Year-round recognition

If you are passionate about hospitality thrive in a dynamic environment and love creating memorable guest experiences apply now to join our Hilton Adelaide team!

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Be a part of Hilton Adelaide and help craft unforgettable dining experiences.

We Are Hilton: Hospitality Integrity Leadership Teamwork Ownership Now!

EOE/AA/Disabled/Veterans

Required Experience:

We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact you will provide a warm welcome handle guest inquiries and ensure a seamless check-in and check-out process.Hilton Adelaide is centrally located overlooking V...