IT Operations Manager

Position Overview
The IT Operations Manager will lead the strategic consolidation and optimization of Platform Operations and Application Support across a large complex enterprise environment. This role is responsible for designing and executing an integrated operating model improving service reliability enabling operational efficiency and driving measurable business outcomes.
The ideal candidate has hands-on experience managing cross-functional teams standardizing processes and delivering transformation benefits at scale.

Required Experience & Qualifications
Technical & Functional Expertise

10 years managing IT Operations in large enterprise environments (Fortune 500 scale preferred).
Proven track record consolidating Platform Ops and App Support functions across global teams.
Strong understanding of cloud platforms (AWS Azure GCP) digital platforms microservices CI/CD observability and DevOps practices.
Hands-on experience with ITSM processes and tools such as ServiceNow.

Leadership & Delivery

Demonstrated success implementing operational transformations that deliver measurable business outcomes-cost savings improved reliability productivity gains and enhanced customer experience.
Experience managing budgets optimizing operational spend and negotiating vendor contracts.
Ability to lead large teams (onsite/offshore) and operate in distributed matrixed enterprise environments.

Soft Skills

Strong communication and executive presence.
Excellent problem-solving and decision-making abilities.
Ability to navigate complex organizational dynamics and lead through influence.

Preferred Qualifications

ITIL SRE or DevOps certifications.
Experience supporting digital applications large-scale web and app platforms or enterprise transformation programs.
Prior experience in telecommunications or other high-transaction high-availability industries.

Key Responsibilities
Operational Leadership & Strategy

Lead the end-to-end consolidation of Platform Operations and Application Support teams tools and processes into a unified operating model.
Develop and implement an IT operations strategy aligned with enterprise goals around reliability scalability performance and cost efficiency.
Own the operational roadmap service KPIs SLAs and continuous improvement plans.

Service Delivery & Governance

Establish robust governance frameworks across incident problem change release and capacity management.
Ensure consistent high-quality 24x7 operations across cloud platforms digital services middleware and business applications.
Drive adoption of automation SRE practices and standardized operational processes.

Transformation & Consolidation Execution

Manage large-scale mergers of multiple operational groups centralizing support teams and optimizing service coverage.
Lead tool consolidation initiatives-monitoring observability ITSM and runbook automation.
Identify and deliver quantifiable benefits including cost reductions improved MTTR reduced operational noise and enhanced customer satisfaction.

Team Leadership & Talent Development

Build mentor and lead high-performing global teams across multiple geographies.
Foster a culture of accountability operational excellence and innovation.
Partner with cross-functional leaders (Engineering DevOps Architecture Security) to drive integrated operations.

Stakeholder Management & Communication

Work directly with executive leadership to report performance outcomes risks and transformation progress.
Translate technical insights into clear business value for senior stakeholders.
Influence decisions on platform modernization workload migration and application lifecycle improvements.