Support Technician (IT)

Support Technician (IT)
Citrus County Sheriffs Office
November 21 2025

JOB TITLE: SUPPORT TECHNICIAN (IT)

PAY GRADE: 109

PAY RANGE: $20.91/hour - $27.39/hour; $43492.80 - $59971.20 annualized

JOB TYPE: Full time Monday Friday 8 am to 5 pm and on-call as needed

JOB LOCATION: Emergency Operations Center (EOC)
3549 Saunders WayLecanto FL 34461

REPORTS TO: Chief Information Officer (CIO)

**CURRENT CCSO EMPLOYEES**
DECEMBER 1 2025AT 5:00 P.M.APPLICATIONS MUST BE RECEIVED IN HUMAN RESOURCES BY THAT DATE AND TIME. INTERESTED EMPLOYEES SHOULD COMPLETE A REQUEST FOR PROMOTION/TRANSFER FORM AND SUBMIT THROUGH CHAIN OF COMMAND TO THE HUMAN RESOURCES DIVISION.

JOB SUMMARY/PURPOSE: This position is responsible for providing technical assistance and support to end-users within the organization. This positions primary objective is to ensure the efficient and effective operation of computer systems hardware and software. This role involves troubleshooting diagnosing and resolving IT-related issues as well as assisting in the implementation and maintenance of IT infrastructure.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Responds to IT support requests from end-users providing timely and effective solutions. Assist users with hardware and software-related issues troubleshooting problems and resolving technical issues.
• Installs configures and maintains computer hardware software and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance.
• Assists in the setup configuration and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network- related problems.
• Maintains accurate and up-to-date documentation of IT systems procedures and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources.
• Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals.
• Researches and recommends new information technologies to enhance agency operations.
• Installs configures and administers with agency applications.
• All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations including but not limited to in-County and out-of-County deployments.

SKILLS AND ABILITIES:

• Strong knowledge of computer hardware software and networking
• Familiarity with operating systems including Windows and iOS
• Excellent troubleshooting and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and collaboratively within a team

EDUCATION EXPERIENCE AND QUALIFICATIONS:

• Associate degree in computer science Information Technology or related field (or equivalent work experience)
• Relevant certifications (e.g. CompTIA A Network Microsoft Certified IT Professional) are preferred

WORKING CONDITIONS:

• Must have the ability to regularly lift and carry up to 50lbs
• Must be able to able to assist for extended periods of time and tolerate repetitive hand movements
• Ability to drive an agency vehicle to multiple sites

REQUIREMENTS:

• Must have the legal right to work in the United States.
• Valid Florida Drivers License
• If a current CCSO employee then no disciplinary actions within the last 12 months and completion of current position time commitment requirement.

GENERAL PERFORMANCE EXPECTATIONS:

• Demonstrates polite helpful and courteous behavior respecting cultural differences when interacting with the public and colleagues.
• Responds to supervision guidance and direction in a positive receptive manner.
• Must be appropriately dressed and groomed.
• Reports to work promptly and properly prepared notifying supervisor of intended absences.
• Acts in a professional manner following established protocols and procedures.

An oral board with job-related questions and/or scenarios will be administered on a date specifically set with all potential candidates notified at least three days in advance of the specified date. The oral board passing score will be 80% or higher. All candidates/employees will compete against one another for one position and the final selection to fill this slot will be made by the Sheriff. The Sheriff reserves the right to make selections from internal or external sources.

Contact: Human Resources at or for more information.

Citrus County Sheriffs Office is an Equal Opportunity Employer M/F/D/V. All hires transfers and promotions are made without regard to race color national origin sex age disability marital statis religion genetic information or any other legally protected status.
Drug-Free Workplace