Network Support Technician

Lighthouse Technology Services

Job Location:

Charlotte, VT - USA

Monthly Salary: $ 30 - 35

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Lighthouse Technology Services is partnering with our client to fill their Network Support Technician! This is a 6 month contract-to-hire opportunity and will be hybrid in Charlotte North Carolina with the expectation to be in office Monday and Wednesday every other week. This role will be an employee of Lighthouse Technology Services during the contract period.

What Youll Be Doing:

Assist with remote network setups configurations and ongoing support.
Ensure all work complies with strict PCI standards for retail operations.
Partners with Cyber Security Technology Delivery Internet Service Providers POS vendors and business stakeholders to support network initiatives.
Deliver legendary customer support emphasizing proactive communication clear documentation and efficient escalation procedures.
Utilize Meraki full-stack solutions (security appliances switches access points and cellular gateways) to deliver modern cloud-managed networking.
Take full ownership of cases demonstrating a driven self-motivated mindset with a focus on career growth and technical development.
Provide support via phone chat portal and remote tools.
Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity enterprise/local wireless local firewalls and VPN configurations.
Validate and support PCI-compliant network designs in enterprise and retail environments.
Assist with the design review and troubleshooting of network security configurations.
Work closely with internal support teams vendors and technicians to install and maintain business-class internet services.
Collaborate with security and operational teams to ensure policy compliance and effective audit remediation.
Execute timely responses to audit recommendations and observations.
Deliver superior customer service to internal teams in-unit managers and external stakeholders.
Participate in a support on-call rotation to provide operational coverage after hours.

What Youll Need to Have:

5 years primarily in networking field is highly preferred
3-5 years experience in remote diagnosis troubleshooting and issue resolution for large national and distributed LAN/WAN environments.
3-5 years networking experience with extensive knowledge of TCP/IP DNS OSI and related technologies.
CCNA certification required (or equivalent proven experience).
Strong knowledge of PCI DSS standards and retail network connectivity requirements.
Expertise in VPN technologies internet connectivity options and remote support tools.
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
Proven ability to collaborate effectively with users vendors and engineering staff.
Excellent verbal and written communication skills.
Demonstrated commitment to delivering legendary customer service at every interaction.
Self-driven and career-growthminded with a focus on continuous learning and development.

Pay Range:$30-$35/hr

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