Suncoke L2 Desktop Support Technician

Franklin Furnace, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

L2 Desktop Support

Responsibilities:

Provide technical assistance with computer hardware and software.
Resolve issues for clients via phone electronically or in person.
Recommend hardware and/or software improvements.
Track customer issues and resolutions.
Handle tickets in a timely manner in ITSM tool.
Triage ticket queue and maintain updates for tickets assigned.
Respond to incidents via tickets or another request by end-users on-site.
Work independently and collaboratively with managers or other technicians.
Have strong customer service experience working with end-users
Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements.
Be able to work overtime when requested or necessary.
Be able to multitask and prioritize many different projects.

Qualifications:

Previous experience in IT customer service or other related fields
Ability to build rapport with clients
Reliable form of self-transportation
Strong troubleshooting and critical thinking skills
Able to lift over 50lbs reliably
Positive and professional demeanor
3 years of experience
Previous ServiceNow / Enterprise ticketing experience
Previous AD experience
Able to crawl and move underneath desks
Able to pass a background check and drug test prior to starting
Must have or be able to procure steel toed boots

L2 Desktop SupportResponsibilities: Provide technical assistance with computer hardware and software. Resolve issues for clients via phone electronically or in person. Recommend hardware and/or software improvements. Track customer issues and resolutions. Handle tickets in a timely manner in ITSM to...