IT Systems & Support Specialist

IT Systems & Support Specialist Own Internal IT Support Systems & Delivery Across the Business

Location: Melbourne CBD (Full-Time 5 Days In-Office)
Salary: $80000 $85000 Super
Reporting To: Head of Infrastructure and Cybersecurity

Join Australias #1 Property Investment Group
At Freedom Property Investors were on a mission to help busy everyday Australians build wealth safely through property. With over 10000 members served 300 full-time team members and 2000 five-star Google reviews we pride ourselves on being the industry leaders in investment-grade property. Were now looking for a highly capable IT Systems & Support Specialist to join our Melbourne HQ this hands-on role youll take full ownership of all internal IT systems support from daily troubleshooting and onboarding to device management user setup cloud configurations AV and hardware optimisation. Youll be the go-to person for the systems that keep our business running.

About the Role
This is not a help desk role this is an ownership role. Youll be responsible for all Level 1 and 2 internal IT support across the company including:

• Desktop hardware and endpoint troubleshooting

• Google Workspace Microsoft 365 Azure AD and Intune admin

• PowerShell scripting and process automation

• Staff onboarding/offboarding and device lifecycle

• AV support security best practice and documentation

• Full hardware walkthrough and optimisation across all desks TVs meeting rooms and common areas
• Liaison with building management and third-party vendors
• This is a full-time in-office role based in our Melbourne CBD headquarters 5 days a week. Youll work closely with department leaders and users of all levels. Youll be expected to not just maintain the environment but improve it.

What Youll Be Doing

• Deliver hands-on Level 1 and Level 2 support across desktop software and network

• Troubleshoot both Mac and Windows environments

• Maintain and administer user accounts via Azure AD M365 Intune and Google Workspace

• Write and run scripts using PowerShell and GAM for user and system automation

• Set up and decommission user accounts devices and licenses

• Support onboarding and offboarding of team members including equipment prep and orientation

• Conduct a full office-wide hardware and device review desks docks TVs AV cords and peripherals and implement best practice setup standards

• Maintain and proactively monitor all office hardware setups to ensure standards are sustained

• Manage and support Logitech-based meeting room AV setups

• Monitor and uphold BYOD policies and basic endpoint security standards

• Work with third-party vendors on escalations licensing and purchasing

• Maintain IT documentation user guides setup checklists FAQ systems config

• Support ongoing IT projects upgrades and system improvements

• Act as point of contact for building-related IT infrastructure (network cabling AV Wi-Fi etc.)

What Youll Need

• 5 years in Level 2 desktop or internal IT support roles

• Strong experience across Windows MacOS and Google Workspace

• Proven knowledge of Microsoft 365 Azure AD Intune and Autopilot

• Experience scripting and automating with PowerShell and GAM

• Hands-on experience setting up and managing hardware across a commercial office (desks docks TVs AV)

• Comfortable managing internal IT support in a BYOD and hybrid tech environment

• Solid documentation skills checklists runbooks basic user guides

• Excellent communication and support skills across all user levels

• Personally accountable takes ownership and solves problems

• Coachable and open to feedback always improving

• Highly organised with strong task follow-through and time management

• Comfortable working in a fast-paced high-expectation culture

• ITIL Foundation and relevant certifications preferred

Do Not Apply If

• Youre only comfortable supporting a single system or OS

• You prefer ticket-based service desks and siloed support

• You dont want to be in the office daily this is a full-time in-office Melbourne HQ role

• You avoid documentation or hands-on work

• Youre not comfortable solving issues independently and proactively

Your Scorecard (KPIs)

• Resolution Time Support issues acknowledged within 1 hour and resolved within agreed timelines

• System Uptime AV Wi-Fi login and endpoint availability above 99.9%

• Onboarding Delivery Setup completed with all accounts access and gear ready day 1

• Hardware Standardisation All desks meeting rooms and AV setups optimised and maintained to best practice

• Documentation All key systems and processes documented and accessible

• User Satisfaction Team feedback indicates confidence in internal IT support

What Youll Get
$80K$85K base super
Full ownership of internal IT systems support and onboarding
Full-time 5-days-a-week in-office role at our Melbourne CBD HQ no remote/hybrid

How to Apply:
Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly.

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Ready to unleash your inner warrior and forge your own empire