Housing Systems Manager

• Full Time Permanent Role
• Location: Sydney Brisbane Perth or Darwin with Work from Home Days!
• Salary $118000 Super NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

At Mission Australia Housing technology matters most when it makes life easier for the people using it every day. As our Housing Systems Manager the focus is on shaping and improving housing systems with staff and residents at the centre designing solutions that are practical intuitive and connected across the whole service system. Working at the intersection of housing operations technology and lived experience this role brings a humancentred systemsthinking approach to ensuring our platforms genuinely support frontline teams enable good decisions and strengthen the services that help people access and sustain safe affordable homes.

Your key responsibilities will be to:

• Play a lead role in the systems roadmap and governance covering Civica (Cx) Assetic 8x8 SharePoint and the website.
• Align business processes and system design translating operational workflows into practical configuration integrations data and reporting requirements that work for end users.
• Drive continuous improvement of core platforms particularly CX working with IT and vendors to deliver enhancements that improve staff experience and resident outcomes.
• Own SharePoint and document management governance including standards permissions audits and version control so information is findable current and compliant.
• Work closely with our housing data team defining critical data fields and validation rules guiding dashboards and reports and ensuring changes meet legislative contractual and regulatory obligations.
• Be the SME in systemsrelated projects scoping issues testing solutions coordinating golives supporting cyclical processes such as rent reviews and water billing and embedding lessons learned.
• Build strong internal and vendor partnerships representing Housing Operations in technical forums managing risks and issues and supporting new business implementations and embedding into daily operations.

Requirements for success

• Proven experience managing or supporting complex business systems ideally across housing community services or another regulated operational environment.
• Strong ability to translate business needs into clear business process system data and reporting requirements and explain technical concepts in practical plain language.
• Demonstrated systemsthinking capability with an understanding of endtoend impacts across processes technology data compliance and service outcomes.
• Experience working collaboratively with IT teams system vendors and crossfunctional stakeholders to deliver system improvements and manage change.
• Welldeveloped analytical and problemsolving skills with the ability to identify root causes and design sustainable usercentred solutions.
• High level of organisation and written communication skills including the ability to develop governance documents guidance materials and support resources.
• Current valid Working with Children Check (WWCC) or willingness to obtain prior to commencement.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:

• Rewarding work every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

Find out more about a career with Mission Australia.

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you