Decision Support, Senior Manager

Team Overview

The GTM Decision Support team helps ServiceNow leaders make faster smarter and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information at the right time in a format that drives action.

Our team operates at the intersection of data analysis and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights ensuring cross-functional alignment clarity and visibility into performance trends and key business decisions
• Decision Support: We partner with senior leaders to frame high-impact problems perform deep-dive analyses model tradeoffs and provide decision-ready recommendations that drive measurable outcomes

By connecting data to action our team ensures the GTM organization operates with speed alignment and confidence.

The Decision Support Senior Manager plays a critical supporting role in the GTM Decision Support function. As a high powered individual contributor youll conduct research analyze data from multiple sources and preparing executive-ready synthesis to inform key decisions

Youll thrive here if youre detail-oriented curious and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions.

Key Responsibilities

Analysis & Data Support

• Partner across functions to consolidate and validate data from diverse sources - pipeline bookings renewals product usage compensation - to enable informed strategic decision-making
• Partner with Decision Support Lead to conduct structured analyses answering specific business questions that inform leadership decision
• Convert insights into structured frameworks working models and decision-support tools that accelerate execution
• Support creation of executive-ready presentations reports and decision briefs by translating analytical outputs into clear visuals and summaries
• Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy

Collaboration & Process Support

• Partner with cross-functional teams (Finance Sales Ops DT HR Customer Success Product) to reconcile inputs and clarify assumptions
• Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions
• Identify recurring issues or gaps in data and propose improvements to support more efficient analyses

What Success Looks Like

• Analyses are accurate timely and provide clear inputs to decision-making
• Decision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis.
• Stakeholders trust the analysis for completeness and clarity reducing rework and reactive follow-ups

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 6-8 years of experience in business analysis sales operations finance or commercial analytics in multiple contexts
• Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs
• Proficiency with Excel SQL and visualization tools (Tableau Power BI or equivalent)
• Collaborative mindset comfortable working across multiple functions
• Detail-oriented and methodical with a bias toward action and follow-through
• Bachelors degree required; advanced degree desired

For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time