Psychiatric Services Manager

SUMMARY:

The Psychiatric Services Manager oversees psychiatric referrals from all departments including but not limited to verifications of benefits (Medicaid and/or private insurance companies) interdepartmental communication and ongoing oversight of benefits for psychiatric care recipients.

REWARDS:

• Health Insurance
• Dental
• Vision
• Paid time off & paid holidays
• Life Insurance (including optional coverage for dependents)
• 401(k) with employer match

REQUIREMENTS:

• Age 21 required by State of Ohio
• High school diploma or GED required by State of Ohio
• Previous experience with kids preferred but not required
• Must be able to be at work on CCHOs Wooster campus on time for each shift.
• Valid Ohio drivers license with driving record that is insurable on agency policy; ability to legally and safely drive a vehicle

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Statement of Faith/Standard of Moral Conduct. Further each employee is responsible for dealing with others with a Christlike attitude while helping them experience their worth in Christ and demonstrating behaviors reflecting CCHOs core values of Relentless Commitment Selflessness and Kindness.

Job-specific essential functions include the following:
- TEAM FIRST: Makes every effort to maintain a team first spirit and atmosphere within the workplace environment maintaining appropriate working relationships and promoting collaboration.
- Collaborates with all departments to oversee psychiatric referrals.
- Completes initial and ongoing insurance benefit verifications (primary and secondary coverages) for psychiatric services. Communicates with insurance companies as needed to clarify coverage.
- Communicates with clients and/or office staff about benefits coverage as needed.
- Contacts scheduled clients for psychiatric updates updating progress notes prior to appointments.
- Coordinates referral process and scheduling for initial psychiatric appointments.
- Schedules follow-up appointments for outpatient psychiatric clients.
- Facilitates outpatient appointments as needed.
- Manages inventory of all over-the-counter (OTC) medications for Residential.
- Assists CRC medical team with administrative tasks such as putting medication in CRC med-carts.
- Transfers notes from Valant to Carelogic to ensure communication between psych provider and CCHO clinicians.
- Reviews psych provider schedule and assigns billing codes which involves communication and collaboration with psych providers and CCHO Behavioral Health Billing Manager.
- Assists in the development and implementation of psych procedures that guide psych office operations provider communication delivery of services and assist the client in how to receive services.
- Maintains SCM certification and assists in CRC crisis situations.
- Maintains CPR trainer certification and facilitates training classes for CRC as assigned.
- Provides direct care services for CRC as needed.
- Provides psych CPST services when appliable for outpatient psych clients and provides behavioral health services for CRC clients as needed.
- Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: None.

REQUIRED SKILLS & ABILITIES:
- Ability to work independently and with a variety of personalities. Excellent interpersonal skills including conflict resolution required. Must be able to communicate well with colleagues verbally and in writing to ensure safety and efficiency.
- Excellent organizational skills and attention to detail.
- Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
- Ability to use medical terms as related to youth mental health and psychiatric care.
- Ability to read lab reports prescriptions and doctors orders. - Ability to understand monitor and communicate units of measure for prescription medications.
- Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to problem solve with clients and advocate for them with their doctor.
- Competency with Microsoft Office Suite and the internet as well as CCHO clinical documentation software (electronic health record). Ability to learn to use other software/programs as needed.
- Ability to function well in a fast-paced environment as well as cope and tolerate high levels of stress.

EDUCATION EXPERIENCE CERTIFICATIONS/LICENSES:
- High School Diploma/GED required.
- Experience with behavioral health and/or insurance companies preferred.
- Experience in residential treatment preferred.
- Valid Ohio Drivers License & driving record insurable on agency policy required.

PHYSICAL REQUIREMENTS:
- Frequently required to walk sit talk and hear including a requirement to stand or walk for extended periods of time sometimes through uneven terrain.
- Often required to use hands/fingers handle or feel; reach with hands and arms climb or balance and stoop kneel crouch or crawl. Specific vision abilities required include close vision distance vision depth perception and the ability to adjust focus.
- Prolonged sitting at a desk or workstation and working on a computer.
- Ability to use a telephone hear and be heard and speak clearly with clients providers and the general public. Must be able to use a cell phone.
- Regularly able to lift/move up to 50 pounds.
- Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.
- Must be able to drive a vehicle legally and safely in the state of Ohio.
- Must maintain compliance/certification with CCHOs requirements for using physical restraints (SCM: Safe Crisis Management) including sufficient strength and completion of extensive training. Physical ability to respond to crisis including but not limited to running and performing physical restraints.

CONTINUOUS QUALITY IMPROVEMENT (CQI):

All Agency staff are expected to focus on Quality improvement as a part of their job responsibilities in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes but is not limited to teamwork improving service delivery fulfilling department goals and other job-specific tasks that encourage excellence.

Candidates must be 21 or older to apply. References background checks and drug screenings will be completed on all potential candidates. Must have valid Ohio Drivers License and maintain a driving record that allows that individual to be insurable. EOE.

This position is contingent upon the satisfactory completion of all of the following: background checks (fingerprints required) drug test reference checks Department of Justice National sex offender search Ohio (and other states of residence) Alleged Perpetrator Search as well as other checks as required by our licensing agency.

Candidates for most jobs must be 21 or older to apply. References background checks and drug screenings will be completed on all potential candidates. Direct care positions will require a pre-employment physical as required by our licensing agency. Must be able to commute reliably for all on-site positions. Some roles require a valid Ohio drivers license and an insurable driving record. EOE.

Required Experience:

Manager