Customer Insights Analyst

At ING Australia youll have the chance to build a career as unique as you are with the global scale inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and youll be making a difference to our customers lives by shaping the way they bank and empowering them to stay a step ahead in life and business.

As Customer Insights Analyst youll be at the heart of our analytics capability transforming complex data into actionable insights that shape product strategy and performance. Youll work end-to-end across the analytics lifecyclepartnering with senior stakeholders building predictive models and creating compelling visualizations that drive smarter business outcomes.

If youre passionate about data innovation and making an impact this is your opportunity to lead the way.

What youll do

• Deliver end-to-end analytics: gather requirements source data build models and publish insights.
• Develop reporting monitoring and predictive analytics to optimise product performance.
• Create impactful data visualisations to communicate trends and recommendations.
• Partner with senior stakeholders to drive data-driven decision-making and continuous improvement.
• Maintain and enhance analytics assets aligned with product changes and best practices.
• Ensure compliance with data protection regulatory standards and risk appetite.

What were looking for

• Exceptional technical skills: SQL/SAS Python Tableau and data warehousing principles.
• Degree in business IT finance or related discipline with ongoing professional development.
• Experience building predictive models and delivering actionable insights.
• Excellent communication and stakeholder management skills.
• Proven ability to work independently solve complex problems and innovate.
• Minimum 5 years in analytics or operational environments ideally in financial services.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close 16th December 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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