Customer Care Team Member
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Heres how you will make a difference in this role
As a Customer Care Team Member you will champion our value of Customer Always demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers service providers and support coordinators responding promptly helping with enquiries and resolving issues.
Youll be working in a high-volume fast-paced customer care environment supporting people navigating the NDIS. Many calls are complex emotionally charged and time-sensitive.
This role is not passive support. It requires focus resilience and accuracy under pressure.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Handling a high volume of inbound enquiries via phone email and live chat often back-to-back with limited downtime
Supporting participants families and providers through complex NDIS processes where callers may be distressed frustrated or confused
Explaining rules funding and services clearly and repeatedly to people with varying levels of understanding
Managing complaints and difficult conversations while remaining calm empathetic and professional
Accurately documenting every interaction in detail notes actions outcomes in multiple internal systems
Balancing speed accuracy and quality in a KPI-driven environment (call handling documentation resolution)
Taking ownership of issues through to resolution even when answers are not straightforward or immediate
What youll bring
A strong customer service focus with calls emails and / or live chat to customers
Minimum of 1 to 2 years experience working in Contact Centre to KPIs
NDIS knowledge and experience preferable but not necessary
You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
Exceptional verbal and written communication skills
Proficient use of Client Relationship Management Systems
If your application is successful you will be sent an Invitation via email in the next few days to take part in Video Interview for this position.
If successful in the video interview we will then be in contact with you via phone for the next step in the Selection process.
*Due to new NDIS government regulations you will need an active myID to access our internal systems once you begin the role*
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples those caring for someone or living with a disability LGBTQIA and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process please contact us at
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