Sr. Community Engagement Strategist

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Sr. Community Engagement Strategist

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Our goal is to recruit the very best and we are committed to crafting outstanding employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next innovative solution could come from you!

Adobes Digital Enablement and Care community teamis responsible forhelping millions of users find success with Adobes products. We engage with our customers various platforms including HelpX and Adobe Community Forums. Through proactive content and collaboration with real-world experts we help inspire and empower our community through solutions creativity and driving meaningful engagement.

We are looking for a Senior Community Engagement Specialist to lead and scale customer engagement within Adobe Express Community Forums. This role will play a pivotal part in shaping the future of the community experience -- delivering a vibrant space for customers to connect exchange knowledge and provide support all while flexing for an AI-first world.

Being at the forefront of Communities youll not only respond to customers but also create content that drives engagement through impactful discussions and programs. Your expertise in inspiring participation and building relationships will energize the community and unlock new opportunities for growth innovation and customer of driving meaningful interactions advocating for customers will be your daily grind. Youll translate customer insights into actionable improvements and partner with cross-functional teams to amplify customer and community voice and value across the business.

The ideal candidate is passionate about championing customer voice able to influence and drive change with data and has experience growing community forums at scale.

Key Responsibilities

• Develop and lead Express community forum strategy and drive initiatives that nurture a vibrant creative communityincrease engagement and foster belonging among customers and advocates
• Respond to and resolve customer questions issues feedback etc. and proactively create publish and curate content in our community forums that meet target metrics and goals.
• Create engaging content for the community forums including posts announcements videos and other activities about products features workflows and standard processes.
• Drive product fixes and improvements by amplifying customer voice through data feedback and insights across Care teams
• Modernize community support by leveraging AI and digital innovation to scale engagement
• Identify attract and grow relationships with external experts partners and passionate advocates to enrich community forum knowledge and elevate brand influence.
• Lead all aspects of Community forum operations proactively finding opportunities to optimize operational health engagement and insights to inform strategy
• Develop ongoing and deep product and domain expertise through hands-on learning and projects that benefit surrounding groups and teams.
• Mentor junior members to develop engaging content and effectively support customers
• Ensure team and community adherence to quality standards guidelines and metrics

Required Skills & Qualifications

• 7 years of experience developing community forums strategy and driving initiatives end-to-end with measurable outcomesin a fast-paced environment
• Demonstrated experience in building and managing engaged online communities. Has a track record of encouraging meaningful growth and dedication. Also experienced in communities like Reddit and Discord.
• Strong operational management skills including the ability to monitor key metrics proactively identify issues or areas for improvement and develop and implement effective action plans to drive results
• Exceptional written and verbal communication skills with the ability to facilitate conversations inspire advocates and manage challenging situations with empathy.
• Strong analytical mindset: adept at using data insights and sentiment analysis to measure engagement influence strategy and report on community impact.
• Experience building partnerships alongside outside specialists influencers and advocates as well as internal product support and business leaders and interested parties.
• Deep understanding of customer lifecycle engagement metrics and business alignment for outcomes shaped by user involvement.
• Comfortable multitasking adapting to change and collaborating across disciplines in a fast-paced dynamic environment.
• Proficiency with major community analytics and customer engagement platforms and tools such as Gainsight Khoros Sprinklr etc.

Nice to have:

• Expertise in creative fields (e.g. photography graphic design etc.) applications and common tools and workflows
• Expertise in using and training others in genAI or automation tools for content creation issue resolution and effective community engagement.

At Adobe you will be immersed in an exceptional work environment recognized worldwide on Best

Companies lists. You will also be surrounded by colleagues who are committed to helping each other

grow through our unique Check-In approach where ongoing feedback flows freely.

If youre looking to build meaningful change Adobes the place for you. Discover what our employees are saying

about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace

regardless of gender race or color ethnicity or national origin age disability religion sexual orientation

gender identity or expression or veteran status

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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