Customer Support Assistant

The Role

At Infinite Aged Care the Customer Support Assistant is the welcoming face of our Christies Beach facility. You will be the first point of contact for residents families visitors and external partners ensuring every interaction is warm professional and customer-focused. You will also work closely with the Facility Manager Nursing and Care teams and allied health professionals to provide prompt confidential and efficient support in line with company policies procedures and regulatory standards.

About You

You have strong customer service or front-of-house experience and enjoy building positive and supportive relationships with people from all walks of life. As the first impression of our facility you bring a friendly approachable and solution-focused attitude ensuring residents and families feel welcomed informed and supported.

In addition you will bring:

• Confidence dealing with customers families and visitors in a professional and compassionate manner
• Strong communication skills both written and verbal
• Basic administrative capabilities including phone management computer use and familiarity with Microsoft Office
• Solid attention to detail and the ability to self-manage and meet deadlines
• A proactive approach to safety and awareness in a busy environment
• A valid NDIS Workers Screening Clearance (or the ability to obtain one)

Experience in regulated environments such as aged care childcare healthcare or similar is valued as is a Certificate II or III in Administration though not essential.

Who are we

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland NSW and South Australia. We offer our employees the opportunity to broaden their skills and achieve their potential.

Learn from one of our team on their journey into this fun and rewarding industry of Aged Care. Introducing Mandeep NSW Central Coast Facility Manager - Infinite Care ()

Benefits - Why work for us

• Fitness Passport.
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents families and staff.
• Positive wellbeing fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Work-Rite Micro professional development FREE to all employees.

NOTE: To be successful in this position you will be required to complete pre-employment checks. You will also need to hold a current NDIS clearance and/or be happy to apply (How to apply NDIS). Part of your application will be providing proof of age e.g. drivers license or age card (Passport will not be accepted). If you dont have this you will need to apply via the state-based Department of Transport websites.

Infinite Care accepts the Ausmed Passport which is a free digital certificate for the Australian aged care workforce that recognises their completion of eight sector-wide core mandatory training topics