Global Solution Architect, MSP (New Product Intro)

The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be responsible for designing packaging and enabling new service offerings built on Rubrik data protection cyber resilience and recovery portfolio. This role sits at the intersection of Solution Architecture Product Management and GotoMarket translating product capabilities into standardized repeatable service offerings for partners (MSPs/MSSPs cloud providers) and enterprise customers.

You will own the technical service blueprint from concept through launch: service definition reference architectures delivery playbooks tooling requirements partner enablement content and delivery of enablement to MSP partners. You will also support strategic presales opportunities into existing and net new large global MSPs that depend on these new services.

Key Responsibilities:

Service Creation & New Offering Design

• Work with the MSP Solution Architecture and Product Management team to identify prioritize and define new service offerings (managed backup DRaaS cyber recovery SaaS backup ransomware readiness assessments etc.).
• Translate product roadmaps into service blueprints including scope SLAs service tiers success criteria and KPIs into Rubrik Validated Designs.
• Design scalable reference architectures and deployment patterns for new services across on-prem cloud and sovereign environmentsincorporating security compliance and resiliency requirements (immutability air gap least privilege auditability).
• Build and deliver repeatable Service Offering Co-Creation workshops for MSPs spanning onboarding solution development and service launch.
• Define standard BOMs sizing guidelines and configuration patterns for typical customer and MSP use cases.

Presales & Solution Architecture

• Support strategic sales and partner opportunities that rely on new or enhanced services: discovery requirement capture (including RPO/RTO sovereignty compliance) and highlevel solution design.
• Lead hands-on workshops to validate architectures and integration with customers existing environments (hypervisors storage networking identity ticketing/ITSM SIEM etc.).

Service Industrialization & Partner Enablement

• Collaborate cross-functionally to create delivery playbooks runbooks technical implementation guides and use case collateral for internal and partner teams (MSPs/MSSPs Tech Alliances GSIs/SIs).
• Define and document service descriptions RACI matrices onboarding and cutover methodologies and acceptance criteria.
• Develop training assets (presentations labs best practice guides FAQs) and deliver enablement sessions to ensure high-quality repeatable partner delivery.
• Work closely with the competitive intelligence and research team contribute to competitive positioning of services and differentiation vs. peer solutions in the backup recovery and cyber resilience market.

Required Qualifications:

• 7-8 years in technical roles such as Solutions Architect Services Architect or Senior Consultant ideally within data protection storage or cloud infrastructure vendors MSPs or systems integrators.
• Demonstrated experience designing and delivering complex backup recovery and data management solutions using products similar to Commvault Cohesity Veeam Veritas Rubrik etc..
• Strong background with virtualization and cloud platforms: VMware vSphere HyperV and at least one major hyperscaler (AWS Azure GCP) including networking IAM storage classes and DR constructs.
• Proven track record creating standardized services or managed offerings: defining SLAs service catalogs delivery processes and runbooks.
• Ability to engage with customers and partners at both executive and deep technical levels; strong workshop facilitation and whiteboarding skills.
• Solid understanding of security and compliance principles relevant to backup and recovery (immutability encryption key management zerotrust least privilege audit trails data sovereignty).
• Excellent written and verbal communication skills; demonstrated ability to produce highquality architecture documentation and enablement materials.

Preferred Qualifications:

• Experience working at or closely with ISVs in the data protection / cyber resilience space (e.g. Commvault Cohesity Veeam Veritas Rubrik Dell HPE NetApp) in a services or solutions architect capacity.
• Prior role in service creation for MSPs MSSPs cloud service providers or large managed hosting providers (e.g. designing backup/DRaaS/cyber recovery offerings).
• Familiarity with ITSM SIEM/SOAR and automation/orchestration tools (ServiceNow Jira Ansible Terraform scripting languages such as PowerShell or Python).
• Handson experience with enterprise infrastructure operations: storage networking Windows/Linux databases and identity platforms (e.g. AD Entra ID LDAP).
• Experience with ransomware recovery and cyberresilient architectures including vaulting cleanroom recovery and incident response integration.
• Industry certifications in relevant domains:
  • Vendorspecific (e.g. Veeam Architect Commvault/Veritas certifications)
  • Cloud (AWS/Azure/GCP architect level)
  • Security (CISSP CISM CCSK etc.)

Key Competencies:

• Service mindset: Thinks in terms of catalog offerings SLAs and scale not just oneoff projects.
• Architecture & design: Able to translate requirements into scalable resilient secure architectures with clear tradeoffs.
• Crossfunctional influence: Comfortable driving alignment across Product Engineering Sales and Partners.
• Execution & ownership: Takes endtoend ownership for NPI and service introduction from idea through launch and refinement.
• Communication: Able to distill complex technical concepts into clear materials for executives architects and delivery teams.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

#LI-MR2