MSP Field Tech Tier 2
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Tier 2 Field Technician (New York City Hybrid Field Remote)
Full-Time MSP Environment
Were looking for a confident customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits and is perfect for someone who enjoys variety problem-solving and being the face of the company at client locations.
If youre looking to grow your skills build deeper technical experience and eventually move into higher-level engineering roles youll feel right at home here.
What Youll Do
Provide Tier 2 support across multiple client environmentsboth remotely and onsite.
Work from home on remote tickets while spending 34 days per week onsite handling escalations hands-on troubleshooting and client requests.
Support desktops laptops mobile devices network hardware servers and cloud services.
Troubleshoot issues involving Microsoft 365 Windows OS macOS Azure AD/Entra ID printers connectivity and business applications.
Deploy and support firewalls switches access points and other network components.
Assist with small-to-medium projects such as workstation rollouts network upgrades migrations and hardware refreshes.
Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
Build strong relationships through professionalism reliability and excellent communication.
What You Bring
MSP experience is requiredyoure comfortable with multi-client environments and shifting priorities.
Solid Tier 2 troubleshooting experience across Windows macOS Microsoft 365 networking basics (DNS DHCP VLANs) and common business software.
Comfort supporting field hardwareworkstations WiFi printers cabling basics routers and switches.
Ability to solve problems independently and escalate appropriately when needed.
Strong communication skills and a client-first service-oriented mindset.
Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
A desire to learn grow and take on more responsibility over time.
Growth & Advancement Opportunities
We invest heavily in professional development and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility youll have opportunities to advance into:
Senior Support Engineer
Project Engineer / Implementation Specialist
Systems Administrator
Systems Engineer
Cloud Engineer (M365/Azure)
Network Engineer
We want you to move forward not stay stuck in tickets forever.
Why Youll Love This Role
A healthy balance of remote work and onsite client interaction.
A supportive MSP team that values collaboration and continuous learning.
Exposure to a wide variety of environments keeping every day interesting.
Clear pathways to advance into higher-level engineering and system administration roles.
If you love helping people enjoy being hands-on in the field and want a career path that grows with you wed love to talk.
Qualifications :
MSP Experience necessary.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
