Fixed term Trilingual GS LATAM Experience Center Associate
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Bogotá Distrito Capital ColombiaJob Description:
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at are hiring the best talent for Trilingual Customer Service (Portuguese English & Spanish) to be located in Bogotá Colombia (Relocation not applicable).
Please note: This is a fixed-term position for 6 months.
The Global Services Advocate (Trilingual Customer Sevice) will work to resolve global client inquiries concerns and issues on one of our identified functions through our multiple channels including phone fax email web-form and chat. This person works to meet all expected service levels and business performance goals performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&J employees and the GS community regarding all inquiries related to HR Services employee programs and services process and procedures including navigational support working with the Contact Center on escalations.
Key Responsibilities:
Receive inbound inquiries via multiple channels (phone email fax web-form chat) clarify the need answer the inquiries and assist in the resolution of concerns.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application.
Escalate complex transactions for resolution or contact with third party vendors as appropriate.
Attend to and process customer inquiries and request by applying Global Contact standard operating procedures and utilizing problem solving skills for resolution.
Assist and encourage users / customers to make effective use of self-service options systems products services order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them
Qualifications
Education: High School required or Bachelors degree (preferred)
REQUIRED:
Customer service experience
Proficient in these 3 languages: Spanish (advanced required) English (intermediate required) & Portuguese (advanced required)
Demonstrates customer orientation and excellent customer service skills!.
Strong written and verbal communication skills; handles internal communications and external/client communications with detailed support and assistance
Excellent telephone manner with clear concise and professional communication skills
PREFERRED
Experience with tools to report data track and analyze trends and CRM (Salesforce preferred)
Experience with end-to-end customers (is a plus)
Contact Center and Service Center experience HR and/or Procurement Service Center
Understanding of HR Functional domains (Benefits Compensation HRIS Workforce Data Administration HR Generalist Employee Relations Procurement billing purchase orders payment status).
For more than 130 years diversity equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo the values of DEI fuel our pursuit to create a healthier more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges.
We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson we all belong.
Required Skills:
Preferred Skills:
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
