IT Change Manager

• We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.

Main Tasks and Responsibilities:

• Change Management:

o             Oversee the change management process ensuring all changes are documented reviewed and approved before implementation.

o             Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.

o             Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.

• Risk Assessment:

o             Conduct risk assessments for proposed changes and develop mitigation strategies.

o             Ensure that all changes comply with ITIL best practices and organizational policies.

• Documentation and Reporting:

o             Maintain comprehensive documentation of all change requests approvals and outcomes.

o             Prepare and present reports on change management activities including metrics on success rates failures and improvements.

• Stakeholder Management:

o             Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.

o             Collaborate with project managers IT teams and business units to align change management processes with organizational goals.

• Continuous Improvement:

o             Continuously review and improve change management processes to enhance efficiency and effectiveness.

o             Stay updated with the latest ITIL frameworks and industry best practices.

Note: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of all responsibilities duties and skills required.

Qualifications :

Technical Skills:

• ITIL - Expert                                     
• SCRUM - Expert                                            
• Excel - Practice                                            
• Power BI - Practice                                     
• Service Now - Practice                                            

Language Skills:

• Fluent in English

Soft Skills:

• Ability to manage Change Incidents and Problems.                                       
• Excellent communication and stakeholder management skills.                                 
• Ability to work under pressure and manage multiple tasks simultaneously.                                        
• Pro-active in picking new tasks.                               
• Time management                                        

Remote Work :

No

Employment Type :

Full-time