Customer Experience Representative
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Job Location:
Allentown, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience sales and compliance professionals youll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. Youll serve as part of the customer experience team providing support to Clients internal Operations Finance Logistics and field staff to ensure a high level of customer satisfaction.
Primary Responsibilities (Essential Functions):
- Answer incoming phone calls from clients and residents
- Email or Call Customers who havent been serviced in a year put notes in Salesforce
- Create orders for pickups/delivery (check for updated paperwork statements before processing orders) Send Certificates of Recycling.
- Create master/update account setups for new customers in receiving software
- Generate quotes and pricing agreements for current and new customers assigned to CSRs.
- Provide information to new inquiring leads and direct them to management.
- Enter/update waste profiles into profiling software
- Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website.
- Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System
- Receive/Send Certificate of Insurance requests for current and new customers
- Assist Sales Reps with other related information needed for their customer accounts
- Create tonnage reports for current customers
- Assist shipping and receiving with unscheduled deliveries at our facilities
- Assist Billing team with pricing updates on current orders.
- Assist transportation customer pickup timeframes.
- Provide light training to new CSRs
- Provide assistance to our other facilities (VA FL CA) in the absence of their CSR
- Perform other reasonably related tasks as assigned by management.
Qualifications :
Basic Required Qualifications:
- High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role.
- High level of Customer Service acumen and business acumen.
- Self-directed with the ability to work on multiple projects with competing priorities and deadlines.
- Proficiency in Microsoft Office software (Excel Word PowerPoint and Outlook).
- Experience using a CRM system or web-based programs proprietary online applications
- Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
- Ability to manage several tasks simultaneously and meet deadlines.
Preferred Qualifications:
- Knowledge of Salesforce and Oracle systems.
- Ability to lead account-specific projects.
Additional Information :
Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous an ... View more
