Customer Service Representative

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative Arizona Barbering & Cosmetology Board (AZBCB)

Location: Phoenix AZ (Hybrid)
Position Type: Staff Augmentation
Hours: 40 hrs/week Day Shift (8:00 AM 5:00 PM)
Projected Start Date: February 2 2026
Projected End Date: June 30 2026

Position Overview

The Arizona Barbering and Cosmetology Board (AZBCB) is seeking a Customer Service Representative (CSR2) to support its call center operations. This role is responsible for answering incoming calls and providing information related to licensing payments compliance and general inquiries. The ideal candidate is professional customer focused and experienced in working in a fast paced call center environment.

This is an immediate need and onboarding will be expedited.

Work Location & Schedule

Address: 1740 W Adams St. Suite #4400 Phoenix AZ 85007
First week: Fully onsite for training
After training: Hybrid 1 2 days onsite per week
Local candidates only (must be available for in person interviews within 1 week of posting close)

Requirements

Must pass background check and drug screening through HireRight
Must be local at the time of submission
Must be able to start within 2 weeks of offer
Resume must list:
- Current location
- Typing speed
- CRM software experience (specific platform)

Key Responsibilities

Answer and manage incoming customer calls to the AZBCB
Provide information regarding:
- Licensing procedures
- Fees and payments
- General inquiries
- Compliance-related questions
Conduct phone interviews while entering data into internal systems
Utilize CRM systems to record and track customer interactions
Apply de-escalation and problem solving techniques to resolve customer issues
Maintain professionalism in a fast paced high volume call center environment
Ensure accuracy accountability and quality of service delivery

Required Knowledge

De-escalation practices and techniques
AZ Barbering & Cosmetology statutes rules and regulations (or willingness to learn)
Google Suite
Business English including grammar punctuation and sentence structure
Problem resolution strategies

Required Skills

1 year of call center experience
Typing speed: 45 WPM or higher
Experience with CRM software
Strong verbal communication and active listening
Proficiency with computers phones and software systems
Critical thinking and troubleshooting abilities
Ability to respond effectively to customer complaints

Preferred Skills

De-escalation training or experience
Google Suite proficiency

Abilities

Maintain a professional demeanor at all times
Sit for extended periods while handling calls
Work efficiently in a high-volume time-sensitive environment
Accept responsibility for quality and outcomes
Multitask-conduct phone calls while entering data accurately

Customer Service Representative Arizona Barbering & Cosmetology Board (AZBCB) Location: Phoenix AZ (Hybrid) Position Type: Staff Augmentation Hours: 40 hrs/week Day Shift (8:00 AM 5:00 PM) Projected Start Date: February 2 2026 Projected End Date: June 30 2026 Position Overview The Arizona B...