Customer Service Representative 2

Sierra Vista, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Customer Service Representative 2

Location: Sierra Vista AZ (On Site)
Agency: Arizona Department of Economic Security (AZDES) Division of Benefits & Medical Eligibility (DBME)
Position Type: Staff Augmentation
Hours: 40 hrs/week (Day Shift 8:00 AM 5:00 PM)
Projected Start Date: February 2 2026
Projected End Date: January 18 2027
Education Requirement: High School Diploma
Career Level: Entry Level
Travel: None
Security Clearance: Yes (Background check & drug screening via HireRight)

Position Overview

The Arizona Department of Economic Security (DES) Division of Benefits & Medical Eligibility (DBME) is seeking Customer Service Representative 2 staff to provide direct customer support and administrative assistance in a high volume public service environment.

This role involves working with the general public-by phone and in person-to answer questions process requests resolve issues and support various state programs. The representative performs journey level customer service work including handling more complex inquiries and using discretion when managing sensitive information.

Key Responsibilities

Assist customers by phone or in person to provide information about programs services licenses registrations titles permits or eligibility.
Process customer requests enter orders update accounts and document detailed notes of each interaction.
Investigate and resolve customer complaints including billing and service-related issues.
Ensure all required changes are completed accurately to resolve customer problems.
Prepare forms such as change of address records account modifications and service discontinuation orders.
Maintain organized and detailed records of inquiries complaints actions taken and outcomes.
Refer unresolved or escalated customer concerns to appropriate departments for further handling.
Determine and process charges collect payments or deposits and arrange billing as needed.
Contact customers with updates related to claims investigations or account adjustments.
Perform cash-handling duties: adding receipts reconciling daily balances and preparing deposits for banking or state treasurer submission.
Research policies and procedures to resolve complex customer issues.

Required Skills & Qualifications

Strong customer service experience in a public-facing or call center environment.
Ability to follow established guidelines policies and procedures.
Skilled at resolving difficult customer complaints and navigating challenging interactions.
Excellent verbal and written communication skills.
Basic computer proficiency and ability to learn agency software systems.
Detail-oriented with strong organizational and documentation skills.
Ability to work onsite and participate in in person interviews.

Preferred Skills

Bilingual (English/Spanish preferred)

Candidate Requirements

Local candidates only. Resumes must clearly list current location; non-local candidates will not be considered.
Must be available for in-person interviews within one week of posting close date.
Must be able to begin work within 2 weeks of an offer.
Must successfully complete all background and drug screening requirements through HireRight.
Start date contingent on interviews onboarding and state PO issuance.

Work Location

Address:
2981 E. Tacoma Street
Sierra Vista AZ 85635
United States

Job Description: Customer Service Representative 2 Location: Sierra Vista AZ (On Site) Agency: Arizona Department of Economic Security (AZDES) Division of Benefits & Medical Eligibility (DBME) Position Type: Staff Augmentation Hours: 40 hrs/week (Day Shift 8:00 AM 5:00 PM) Projected Start...