Sr. Manager, Product Design, Technology Workflows

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Team & Role
At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing understanding and applying our users and customers needs with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems visual interaction content and product design. At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here

What you get to do in this role:

Change the way people work through design thinking and develop experiences using AI Machine Learning and Mobile technology
Oversee a portfolio of products in Technology Workflows while acting as a mentor & manager to subordinates
Work closely with Product and Engineering from strategic definition planning architecture and innovation through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Assist in conducting user needs assessment task analysis and develop user profiles; identify key tasks for user research competitive analysis and user testing develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Lead your team through rapid iteration of theoretical task scenarios navigation map flow and state-transition diagrams to document design decisions
Oversee your teams work: detailed mockups prototypes and behavior specifications

Qualifications :

Preferred Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
4 years of experience managing people and/or leading design teams
9 years of experience in UX Design and/or Interaction Design field
Enterprise product design experience in one of the following verticals: IT Security Operations Customer Service Management Human Resources Performance Analytics or Consumer Brands
An inspiring portfolio representing the process you follow to build insanely great experiences
Excellent teamwork communication and technical problem-solving skills to contribute within a multi-functionaland multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Expected to demonstrate a high level of initiative good sense of humor and a make it work ethos

Basic Qualifications:

BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate software web or agency)

For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Yes

Employment Type :

Full-time

Team & Role At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of e...

Learn more about our team here

What you get to do in this role:

Change the way people work through design thinking and develop experiences using AI Machine Learning and Mobile technology
Oversee a portfolio of products in Technology Workflows while acting as a mentor & manager to subordinates
Work closely with Product and Engineering from strategic definition planning architecture and innovation through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Assist in conducting user needs assessment task analysis and develop user profiles; identify key tasks for user research competitive analysis and user testing develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Lead your team through rapid iteration of theoretical task scenarios navigation map flow and state-transition diagrams to document design decisions
Oversee your teams work: detailed mockups prototypes and behavior specifications

Qualifications :

Preferred Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
4 years of experience managing people and/or leading design teams
9 years of experience in UX Design and/or Interaction Design field
Enterprise product design experience in one of the following verticals: IT Security Operations Customer Service Management Human Resources Performance Analytics or Consumer Brands
An inspiring portfolio representing the process you follow to build insanely great experiences
Excellent teamwork communication and technical problem-solving skills to contribute within a multi-functionaland multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Expected to demonstrate a high level of initiative good sense of humor and a make it work ethos

Basic Qualifications:

BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate software web or agency)

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Quality Assurance
Production Budgets
Production Schedules
Social Platforms
Content Development
Personnel Management
Client Relationships
Project Management
Control Room
Creative concepts
Newsgathering
Show Content
Video production
Content Reviews

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About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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